Byjus — Unauthorized Loan Account in My Credit Report

Address:BYJU’S Tuition Centre,Ratna Atremus - 2, Near Honest Restaurant, Paldi Vasna Road, Bhatta, Ahmedabad Landmark - Above Zudio
Website:byjus.com

Dear BYJUS Grievance Team / SMFG

I am writing to address a pressing issue regarding an entry on my credit account that does not align with my records. Upon reviewing my CIBIL report, I noticed an unauthorized entry reflecting a negative credit from Fullerton India.

The account indicates an overdue status from May 2023 to August 2023, with an outstanding amount of INR 15, 499. I would like to emphasize that I have never availed any loan from your institution, and it is alarming to see this entry in my account statement.

To facilitate a resolution swiftly, I kindly request you to provide me with the complete repayment details, disbursement history associated with this loan, and a breakdown of calculations leading to the outstanding amount. Additionally, despite cancelling my subscription, the account still reflects an overdue status, which is perplexing.

Attached are my personal identification documents and a screenshot of my CIBIL score for your reference.

My Personal Information:

- Aadhaar Number:[protected]
- Address: FP 52/J, Survey-89, Fuzail Park, Near Lab Bank Park, Behind Canal, Fatehwadi, Ahmedabad, Gujarat 382210
- Income Tax ID (PAN): BOFPP3821L
- Voter ID Number: ZCH2340230
- Mobile: [protected]

I urgently seek your cooperation and prompt attention to resolve this matter. I believe that sharing the repayment schedule and calculations will help clarify the situation. I look forward to your immediate response and a swift resolution to rectify this discrepancy.

Rgds

Moin Pathan

[protected]
Was this information helpful?
No (0)
Yes (0)
BYJU's customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    BYJU's
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    34%
    Complaints
    4174
    Pending
    0
    Resolved
    1428
    BYJU's Address
    2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029
    View all BYJU's contact information