[Resolved]  Cadbury — Complaint Regarding Contaminated Cadbury Chocolate with Unpleasant Odor

I hope this message finds you well. I am writing to express my deep disappointment and frustration regarding a recent purchase of Cadbury chocolate. On [30-08-23], I bought a [cadbury dairy milk silk fruit and nut] from [Rudraaditya Store] located at [60 ft. Road mahavir enclave part 2/3 new delhi -110059].

Upon opening the sealed packet of chocolate, to my shock and dismay, I not only discovered that a significant portion of the chocolate was already eaten but also noticed an unmistakable smell of oil emanating from the packet. This was a clear case of product tampering or contamination, and it has left me deeply dissatisfied as a loyal Cadbury customer.

I have attached photographs as evidence of both the tampered product and the unpleasant odor for your reference.

I believe that Cadbury, as a renowned and trusted brand, should maintain the highest standards of quality and safety for its products. Such incidents not only damage the brand's reputation but also raise concerns about the integrity of your manufacturing and packaging processes.

I kindly request that you investigate this matter thoroughly, including the source of the unpleasant odor, and take appropriate actions to prevent such occurrences in the future. Additionally, I would appreciate a refund or a replacement for the tampered chocolate.

I look forward to your prompt response and resolution of this issue. You can reach me at [[protected]@lic.du.ac.in] if you require any further information or clarification.

Thank you for your attention to this matter, and I hope that Cadbury can restore my confidence in its products through a swift and satisfactory resolution.

Surbhi Yadav
+1 photos
Was this information helpful?
No (0)
Yes (0)
Oct 5, 2023
Complaint marked as Resolved 
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2023
Mondelez India Foods / Cadbury India Customer Care's response
Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we regret to note that you have had an unpleasant experience. To enable us to address your concern, please write to us at [protected]@mdlzindia.com providing us with your full name, address, phone number and purchase details. To enable us to action your complaint we request all these details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Mondelez India Foods / Cadbury India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Mondelez India Foods / Cadbury India Address
    Mondelez House, Unit No. 2001, 20th Floor, Tower-3 (Wing C), Indiabulls Finance Centre, Parel, Mumbai, Maharashtra, India - 400013
    View all Mondelez India Foods / Cadbury India contact information