Mondelez India Foods / Cadbury India Complaints & Reviews

I have been buying cadbury dairy milk since my childhood and it is my favourite chocolate. But for the past few months, the quality of chocolate is very poor.The taste is also not very good.This is not the same old cadbury dairy milk it used to be....

I attach herewith the invoice for rs 900/-.
I paid my hard-earned money.
I bought earlier also.
Packed carelessly.
As aresult all chocolates melted and ar spoiled very badly.
My family has to throw it away into garbage.
And we lost our money because of you.
Will you refund?

Hello there i hope this message finds you in good health i just bought dairymilk silk and it has hair inside of it i made a video of it for the visual proof

I bought the latest pokemon edition Oreo cookies family pack which says there is a Pokemon card inside every pack. This pack did not have any pokemon card. This seems like a scam since I bought the family pack only for the card.

Disappointing.

I am writing to lodge a serious complaint regarding your product, Cadbury Dairy Milk chocolate. On 4th December 2024, I purchased the chocolate from a shop opposite Navodaya Medical College, Raichur district. Upon opening the packaging, I was shocked to find visible fungus/mold on the product, indicating a severe lapse in quality control.

This is an alarming health hazard and an unacceptable failure from a reputed brand like Cadbury, which is trusted for maintaining high standards of safety and quality. Such negligence not only endangers consumers' health but also erodes the brand's credibility.

I demand a prompt investigation into this issue and substantial compensation for the distress and inconvenience caused. Additionally, I seek a detailed explanation of how this lapse occurred and the corrective measures being implemented to prevent similar incidents in the future.

Should I not receive a satisfactory response within 7 days, I will be compelled to escalate this matter to consumer protection agencies, regulatory authorities, and public platforms to safeguard other consumers from such experiences.

I have attached photographic evidence and relevant purchase details for your reference. I look forward to your immediate action.

Hi sir,

This is Mohammad Faheemoddin raising this complaint on Mondelez India Foods / Cadbury India for insect inside their product which i purchased.

Same which i complained on their platform but (S[protected] on 7th Nov 2024 and sample handover to their executive on 18th Nov 2024 still no response from them.

Need your help on this.

Regards,
Faheemoddin Mohammad

I am writing to bring to your attention an issue I experienced with your product, Cadbury Gems Home Treats. Upon opening the packet, I was disappointed to find that the Gems inside were in uncut strips and the inside gems crushed and damaged. There were loose gems found at the bottom of the packet. This completely defeated the purpose of the product, as it was not in the condition I expected or paid for.

Dear Cadbury India,

I am writing to express my extreme disappointment and concern regarding a recent incident involving a spoiled Cadbury product. On 17th November, I purchased a Cadbury Dairy Milk Fruit and Nut bar from Bhutpurva ARDH Sainik Canteen with an expiry date of November 2024.

To my utter dismay, upon opening the product, I discovered that it had deteriorated, exhibiting a foul odor and a rancid taste. This is unacceptable, especially considering the product was well within its expiry date.

I visited the shop to report the issue, but unfortunately, the shopkeeper was unwilling to address the problem or provide a refund.

As a long-time consumer of Cadbury products, I have always held the brand in high regard. However, this incident has severely tarnished my trust in your quality control measures.

I urge you to investigate this matter promptly and take immediate action to address the issue. I expect a swift resolution, I do not want the full refund but they could've just provided me with a replacement product.

I have attached a copy of the receipt for your reference along with the pictures of the chocolate. I look forward to a timely and satisfactory resolution.

I bought Cadbury bournville intense 70% dark chocolate from Zepto, I opened it few days later to eat and ate most of it until I reached the last block of chocolate and saw there was a big dead fly inside the chocolate.

I am pure vegetarian / Jain and I am deeply hurt by this, also I already put an email to the company's customer care yet I have not received any response from them neither they have responded on twitter where I have put the images too.

I bought 2 five-star chocolate boxes from a nearby store and all the chocolates inside the box are spoiled and has whitish, spotty layer. The boxes and every chocolate package have a valid date as well. Please help me out to sort out my problem. I even tried calling the customer care number, but it didn't connect. When I went to the shop and asked him about it, he is not responding properly. How can such a big company be so irresponsible like this. These chocolates have eaten by our children, and I am scared of the future consequences due to this. Please make sure that I get a solution for this. I am very disappointed, dairy milk is the brand which we trusted i am highly disappointed i need some action to be taken.

I purchased a dairy milk fruits and nuts chocolate from a nearby retail shop for rs 90 and when I opened the packet it has fungus and in a very bad state by just looking not in a state of eating
pkd date is an 2024 and exp date is dec 2024

The chocolate I had brought had some insect type of thing which damaged the chocolate and also small particle of powdered hazel when any insects or ants had eaten was all over the choclate

Respected Sir/Ma'am

The issue pertains to expired product Cadbury Celebrations Rich Dry Fruit purchased from Reliance Retail Store. On 17th July, 2024, we purchased Cadbury Celebrations Rich Dry Fruit having MRP of Rs. 375/- at a Marked Down Price of Rs. 40/-. The picture of box with the marked down slip and the invoice is attached herewith at Image 1-5 for your kind reference.

It is brought to your kind attention that the box bears usage date till July 2024. However, the packets inside the box had consumption date till June 2024. Please refer images numbered 6-7 for the expiry information.

From the perusal of the seal on the box, it appears that the boxes have been changed. In other words, the expired product has been transferred to the boxes with validity remaining.

One would witness from the stickers of the Cadbury on the side of the box, that there exists one more imprint of a circular sticker which shows that some old stickers were replaced with the new ones. The fact that the code no. of the packers inside and the code no. of the box is different also brings home the point that the packets have actually been replaced. Please take cognizance of Image no. 8-9 showing the marks of old stickers. Also please refer the Images 10-13 where the code of the box is different from the code of individual packets.

It is really saddening to see such a giant company indulging in these malpractices.

We expect you to take cognizance of such a grave issue endangering the lives of consumers. If the same remains unattended, we shall be forced to take the matter to judicial authorities and social media platforms.

There is fungus formation on all chocolate pack of 72 unit I have purchased yesterday. So please close the production of such things that harmful for human being.
Expiry Date- OCT 2024.

I bought 10 rupees orea biscuit, usually 5 biscuits in the pack to meet the weight, but in this pack 4 biscuits only packed in the packaged no. P[protected]B3B.

Dear Team,

The sub D was provided to me based on my request, that non availability of Dairy milk distributor in the Bhiwandi - Rural area. I have received through an official mail on 29th Feb 24
Inline communication channel Vivek Pathak, Amit and Sarah Enterprises for stock.
Investment by Sub D- Aadhi Traders(Rural area):-
[protected]st installment for stock-
[protected]nd Installment for stock-
3) 1 Resource dedicated for Mondelez sales and handle distributorship
4) Shop
5) Go down for stock

Support received by Mondelez :-
In 1 month, a software with user id and password a display, were i cant event punch order
One day join visit for sales in my location

Promised by Mondelez, to successfully run the business
1. Training & Support of Mondelez sales person weekly 1once on Friday and jointly taking orders from shop- Non happening
2. Promoting distributor in my area, a friz was promised on 1 st of week of April- Not happening
3. Cut outs or stickers to promote Mondelez presence in the locality - Not happening.

Key ask to successfully run this rural – sub D channel
1) For first 2 month, mondelez sales visiting weekly once
2) Shop, with display of chocolate ensuring the promotion and distributor availability in the locality
3) Orders manipulation, mentioning non available of stock and selling alternate. Instead of win win situation, simply over burdening the budget

Kindly response .
Regards,
Aquilin nadar
Aadhi traders
[protected]

Respected sir
I bought Cadbury products since 2017 for my Grocery Store, Amount more than RS= 400000/- (Four Lakh rupees).
But sir, till now my distributor didn't help me to get a Display Refrigerator Fridge.
I've all gst invoices, received from your Distributor.
~~~Distributor Address:
ACHARYA ENTERPRISE
D. KESHIARY
PASCHIM MEDINIPUR
GSTIN: 19BBRPA2154E1ZT
MOBILE NO: [protected]
~~~My Store Address:
Patra Enterprise near Dhumsai Bus Stand,
C/O- Subash Patra (PAN NO: BNYPP3953K, MOB: [protected])
Vill+PO: Dhumsai,
PS- Nayagram, Dist: Jhargram
Pin: 721125

👉 I've attached some invoices below for your reference

Hi Cadbury,
Am from a small town in Tamilnadu, excat location is coonoor, The niligiris. Pin 643202.
I run a small grocery shop.. Shop name is SRI SAI MINI MART. HOSSATTY. COONOOR THE NILIGIRIS.

Last 1 year no proper supply of Cadbury chocolate to my shop same time it's been supplied to all other BIG shop in the same area.

I approached the dealer, approached the marketing person from Cadbury but no response.

If I order 10 products I was given only 1 products out of the 10. But case is not same for other shops. Why this partiality? Is it because of my small shop? Or is it because of am a Hindhu.??? ( all other BIG shops are MUSLIMS SHOPS)

Dealer name Raj Kumar and his mobile number is [protected]
Agency name KKC KRISHNA CHETTIAR AGENCY.
COONOOR 643202.

Cadbury marketing person is Mr MOHAN contact number is [protected].

I need your help in getting Cadbury stock for my shop.

I need immediate response from your side.

If issues is not addressed immediately I will take this issue further to fix this partiality / biyas by Cadbury.

Jay Sri Ram.

Regards,
Mohanraj Balakrishnan.
SRI SAI MINI MART.

Sir,

With due respect I want to state that I am Sudipta Bera, an employee of the Health department, I purchased a Cadbury Celebration Pack for my 7 years old son. Expiry dates of the pack 18.02.2024. Means it will be used by 18.02.2024. But today means on 18.02.2024 when I open the celebration pack to take chocolate, all of them totally damaged and fragile when I open the wrapper of chocolates one by one. Whereas expiry dates of damaged chocolate seen from the wrapper is May, 2024. All the chocolates of this celebration pack spoiled and I threw it to the dustbin. With this I also threw away 150 rupees which I spent to buy it.

It is not expected form Cadbury Like Company and please suggest what to do.

Some photos of Celebration Pack and damaged chocolates attached here with.

Thanking you,

S Bera

Mob- [protected]

I have repetitive reached out to the fellow local recognized dealers of Mondelez, but no response.

My Name is Aquilin Nadar- [protected]. The location is Chimbipada, Bhiwandi. This location falls as a gram panchayat location but 10 mins far from Bhiwandi. I have been continuously chasing the [protected]@mdlz.com. After few response, of help will be delivered, they have stopped responding without a solution.

My objective was get Mondelez products to my shop. But since no dealership was available, i requested if there is no option i would continue to take dealership as well if that is the case.

The communication is attached for your review and reference. Request your support, being such a big brand and well know products. Glad to have it in my shop. Also if any areas i can be part of this brand as well, will be glad to contribute. But please find out a way out. Thanking you.