Cafe Coffee Day — bill not received - overcharged

Address:CCD Outlet - Damodar Villa, Kothrud, Pune, Pune, Maharashtra, 411038

Today[protected] @ 7.30 pm visited ccd outlet, damodar villa, kothrud, pune. And ordered combo of mischief coffee + cheese chilli toast @ rs. 238/- + gst and chocolate - joie for rs. 120/-. The expected bill amount was expected to be rs. 238+5% = 249.9 + rs. 120, totaling to rs. 369.9

I was told to pay rs. 410/-. I raised overcharging issue on the counter but to no use. The shop did not give an invoice to me even after requesting several times. Further, i called your toll free number, received number of store managers, called the manager (Mr. Kiran), got a callback from mr. Pranav who said that he shall call back in 5 minutes, but no call back received.

The chocolate purchased was really in bad shape, photos attached for your reference.
+3 photos
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Cafe Coffee Day customer support has been notified about the posted complaint.
Verified Support
Mar 02, 2020
Cafe Coffee Day Customer Care's response
Dear Sir,

We'd like to look into this. Please mail your contact number at [protected]@cafecoffeeday.com for us to investigate this further.

Regards,
Team Cafe Coffee Day
Mar 03, 2020
Updated by rajesh_ccd
Already mailed customarecare email address, and followed up with the store. The issue is resolved now.

Additional amount refunded, Scanned copy of manual bill sent on whatsapp, molten chocolate taken back.

Thank you
Complaint comments 

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Dear sir

please my name krishna kumar saini my UAN[protected] PF NO:BGBNG[protected], Employer Code 0025459, please dear sir my PF no.joining date & left job date not available

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