Cafe Coffee Day — misleading details on website

Address:	Kolkata, West Bengal
Website:	www.cafecoffeeday.com/cafe-menu/food/sinful-desserts/pure-indulgence-celebration-cake

Am attaching the email complaint in sent to [protected]@cafecoffeeday.com.
It's over 24hrs and i have not received any acknowledgement which us highly unprofessional.

My name is priya and am currently residing in mumbai.
I have been a regular at your outlets across india since more than a decade and i have always enjoyed your services (Be it the quality of food/beverages served or the quality of customer service provided at the outlets).

Owing to this trust on the brand name, sitting in mumbai i chose ccd to place an order for a chocolate cake in kolkata on 28 october'17.

I ordered a pure indulgence celebration cake from cafe coffee day via swiggy against swiggy's order no.[protected].
(Note: the order was placed via my husband's swiggy id)

It was my fathers birthday and we arranged for a surprise on behalf of his granddaughter as we are away from town and wanted to make the occasion special for him.

I checked on the cafe coffee day website for a chocolate cake and the description for the pure indulgence cake read "our signature chocolate cake which oozes indulgence in every bite".
Being content with the look and description of the cake i went ahead and place my order.

However when the cake was delivered and when they took the first bite they realised that it was not just a chocolate cake. It had a proper dose of butterscotch filling.
Both my parents have a total dislike for butterscotch and my attempt of a surprise fell flat as neither of them appreciated the taste.
When i liase with swiggy they washed off their hands stating "the manufacturer had a misleading description on their website hence there is nothing swiggy could do to make up for my disappointment however a strong feedback shall be passed on".

I'm sure you will agree that a feedback from them to you does me no good.

This instance has left me disappointed and i feel its imperative that being a longstanding customer of yours i deserve to tell you about this incident.

It was not a normal delivery. It was a gesture to celebrate my dad's birthday. It was a surprise for them from their grand daughter which didn't quite go the way we wanted it to.

The information provided online is not 100% factual which is definitely not an ethical practice.

Ccds mission “to be the best cafe chain by offering a world class coffee experience at affordable prices” cannot be justified with such misleading information.

I hope there's somebody who can take ownership of this matter and let me know what best can you do to resolve this for me.

Regards,

Priya