Cafe Coffee Day — No provision of bill at ccd

Address:

Mumbai City, Maharashtra, 400098

I had visited pcr cinema, market city cinema, kurla, mumbai on 26 jul 16 for 11:05 movie.
I visited the ccd outlet in the cinema and order for a hazzlenut cappuchino.
The store incharge mr. Salim, collected rs. 142/- from me for the order, however he did not provide me with a bill.
On pointing out he said it is a system error and will try to give a bill at my seat. I demanded complete refund as per the policy of ccd that if no bill is provided the order will be free.
But he did not refund the money neither did he provide the bill at my seat.
Post the movie when i tried looking out for mr. Salim but he had closed the store and left for the day.
The issue was highlighted to the cinema theater manager.