[Resolved] Cafe Coffee Day — overcharging customers | |||
Cafe coffee day outlet in park street is overcharging its customers by adding various add-ons like chocolate sauce and ice cream twice in the bill. When confronted about the same, the cashier just apologized and tried to bribe me by offering ccd products. It has happened with me before at the same outlet and i was forced to pay 400+ rupees for a coffee which would have otherwise costed me under 300. They do the same thing with all customers as my friend had a similar experience here. Was this information helpful? | |||
Sep 30, 2017 Complaint marked as Resolved Cafe Coffee Day customer support has been notified about the posted complaint. Verified Support Aug 28, 2017 Cafe Coffee Day Customer Care's response Hi, Please send us your contact detail and what is a suitable time to give you a call at [protected]@cafecoffeeday.com. So that we can try reaching you and get the issue resolve. Regards, Team Cafe Coffee Day | |||
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+91 80 4001 2345 (Head Office)
#23/2, Vittal Mallya Road, Bangalore North, Karnataka, India - 560001
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-- this is a second complaint towards this coffee shop. i thought by now there would have been some improvements and difference in the staff but absolutely poor unethical service by this lady.. this lady at the counter does not know how to take orders... she could not take two simple orders of coffee and has billed me thrice for the same.. asked for a simple cold coffee and was given some expensive nirvana coffee.. asked for mocha was given cappuccino and than charged extra for cocoa i asked her to change the coffee but she refused saying she can only add the flavor for extra charges!!! and over that this female has prepared three bills for some reason and has swiped my card thrice.. this lady really needs to be trained or taken off the job.. this purchase was made on 1st august 2017 in the evening at about 5 30 . please check pics 3 separate bills were made for one person?? please explain why has she made three bills and charged me extra ??? even if i overlook her skills of not being able to take the orders correctly and getting whatever coffee she wants... what was the purpose of 3 separate bills?? She seems like shes trying to cheat customers there as the timings on the bill are also different!!
This CCD is always disappointing.. third time here and again a female staff has offered such poor service.
reshmi