Submit a Complaint
Food
Cafe Coffee Day

[Resolved]  Cafe Coffee Day — Remaining balance in cafe moments card which they should not sent me refund which balance is available in my card.

Address:Bharuch, Gujarat, 392001
Website:www.consumercomplaints.in

I have a cafe moments card and I have 1136.00 Rs bal. is available in it. when I send the details for the card and remaining bal. the company executive which name Aditi says your card has been expired and the balance will not be refund. I dont know how they can do that when I purchased the card they didnt say me the validity of card is lifetime. i have call on tall free numbers but that are not available. My another friends say me that they have received the cheque for the remaining balance but they are not sending me my refund . its a fraud company I will never purchase any product from here and suggest people to not purchase from here...
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Cafe Coffee Day customer support has been notified about the posted complaint.
Verified Support
Mar 29, 2016
Cafe Coffee Day Customer Care's response Dear Sir, Thanks for writing and bringing your issue to our notice. We have checked and the balance on your Cafe Moments card [protected] has expired on 14/01/2015. The validity of the balance on the card is for 1 year unless reloaded at which point the validity of the entire balance on the card (old amount and the new reloaded amount) gets extended by 1 year. Since you have not reloaded the card, the balance has expired. The same is mentioned in the pamphlet that accompanied the card, as well as, on the website where the terms and conditions clearly mention the same. Do let us know if you have any other query. Regards, Team Café Coffee Day
Complaint comments 
1 Comment

Related Cafe Coffee Day reviews

[Resolved]Cafe Coffee Day - FRAUD COMPANY, Doesn't refund my Rs 25,000 since 06/04/2022[Resolved]Cafe Coffee Day - Iced Mocha- Poor Quality[Resolved]Cafe Coffee Day - i'm not getting my pf (uan no) number.2[Resolved]Cafe Coffee Day - CCD vouchers help1[Resolved]Cafe Coffee Day - Not received deposit back even after 7 months of returning the coffee machine
View all 735 Cafe Coffee Day Reviews

Comments

Hi. I was told my cafe moments card balance will be added to the new system. I installed the app but the balance last topped up is missing ! Help [protected]@gmail.com
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Cafe Coffee Day
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    74%
    Complaints
    735
    Pending
    0
    Resolved
    538
    View all 735 Cafe Coffee Day reviews & complaints
    Cafe Coffee Day Phone
    +91 80 4001 2345 (Head Office)
    Cafe Coffee Day Address
    #23/2, Vittal Mallya Road, Bangalore North, Karnataka, India - 560001
    View all Cafe Coffee Day contact information