[Resolved]  Cafe Coffee Day — rude behaviour and bad service

Address:

Mumbai City, Maharashtra

I visited cafe coffee day Vile Parle East branch today and took a drink as my friend was having the drink we thought of getting a coffee so we got up from our seat and approached the counter for the order and as we get back to our table we see a mosquito fallen in the drink, immediately when shown to the guy at the counter he replied “ iska Kuch nai kar sakte, pina hai tho piyo ya fek do”, Bhai much replace nai hoga fek dey (even wben we were not even asking for replace and just wanted them to know that there are mosquitoes in the store and they r falling in the drink) so then when my friend said you cannot talk this way he started argueing and abusing and when we clicked his picture saying we will complain he says ley Aur kheech ley photo and jisko bhejna hai bhej, continuing more.
We need a quick action taken on this person for this and cafe coffee day this kind of service providers and service is not expected form you all.
We need a quick decision on this.