Cafe Coffee Day — This is complaint regarding services at alaknanda, new delhi outlet

Address:	New Delhi, Delhi, 110019
Website:	www.cafecoffeeday.com

Yesterday on 28th july 2016, i went to a near by ccd outlet at alaknanda, new delhi. at the first instant the outlet was dirty/ messy and as it was a rainy day the outlets roof was leaking. i went to the counter and asked for redemption of my vouchers which i had recently purchased from the nearbuy/groupon site, i was instantly told by mr. amritsh being the sales guy that vouchers cant be redeemed as his modem is not working, further on questioning he explained that it has been down since a week and they were denying the voucher since then. i tried talking to the manager of the store and lucky me that she was convinced by a petty customer (me) who was there at the outlet for just a cup of coffee. the series doesn't end here, i asked for 3 devil's own and again the sales guy denied saying that he is out of whipped cream. surprisingly he also told that the whipped cream was out of stock since 3 days. i just being a customer who had no other option but to leave the store without having a cup of needed coffee left the store, having a question in mind that is this the cafe coffee day service and sales policy.