Cafe Coffee Day — unethical staff

Address:	400093
Website:	www.cafecoffeeday.com

Complaint towards the ccd at mahakali opp holy spirit hospital
— this is a second complaint towards this coffee shop. I thought by now there would have been some improvements and difference in the staff but absolutely poor unethical service by this lady.. This lady at the counter does not know how to take orders... She could not take two simple orders of coffee and has billed me thrice for the same.. Asked for a simple cold coffee and was given some expensive nirvana coffee.. Asked for mocha was given cappuccino and than charged extra for cocoa i asked her to change the coffee but she refused saying she can only add the flavor for extra charges!!! And over that this female has prepared three bills for some reason and has swiped my card thrice.. This lady really needs to be trained or taken off the job.. This purchase was made on 1st august 2017 in the evening at about 5 30. Please check pics 3 separate bills were made for one person?? Please explain why has she made three bills and charged me extra??? Even if i overlook her skills of not being able to take the orders correctly and getting whatever coffee she wants... What was the purpose of 3 separate bills?? She seems like shes trying to cheat customers there as the timings on the bill are also different!!
This ccd is always disappointing.. Third time here and again a female staff has offered such poor service.
Reshmi