Can Fin Homes — Home Loan balance Transfer

Address:

919 FF2 Vashundhra sec1 Ghaziabad

Dear Sir/ madam,

This is Ashwani Pandey my canfin home loan account number is [protected] (Can Fin Homes Ltd-NCR - NEW DELHI BRANCH, FIRST FLOOR, DDA BUILDING, DDA BUILDING.New Delhi -110 019, Ph:[protected], [protected]@canfinhomes.com), I have applied in canfin to close my loan i will BT transfer in balance amount, But here is the problem they not allowing to do this, and telling me it will take 45days time, Not sure which banking rule they are following,
So sir i need you help here about my BT transfer kindly guide me how to proceed on it,