Canara Bank — complaint about uninformed debit of 171rs from my account also pass book delayed more than 4 months still yet to receive new one

Dear sir / madam

I am totally diseased with the worst service ever seen in canara bank.. My name is paul immanuel i am writing this letter to complaint on high priority since my pass book got over & i went to kgf canara bank to ask for new one & it was very urgent why because i need to apply for some personal loan were they asked me for last 6 months bank statement. So in this regard i approached to bank for the help of passbook and the lady with speckes telling me to get my photo for the passbook.. So even i went with photo of what she asked and regularly she is telling me to come next week since new passbook got over & again when i went again she tells me to come next week this is happening from july 2018 till right today i didn’t get my passbook yet and today the date is 5.11.2018? Can i know is the service you people do for the public hardly i am earning 12k per month in this i got some personal loan approval. So when i approached just for a new passbook you people are doing lik this? I am seriously fed up with the service just take the best example of hdfc, axis bank it’s so friendly if i requested it directly comes to my mail id for the statement.. I hope this issue will resolve from your end.
Below are the details
Name - paul immanuel
Bank address - canara bank vivek complex kgf
Phone no - [protected]

Thank you