Canara Bank — Insurance policy

Address:	North Goa, Goa, 403502
Website:	Insurance Policy Issues

26th. May, 2017

The manager
Canara bank / apollo munich insurance

Re : mishandling of my insurance policy under apollo munich
Policy no. 120100/12001/2015/a004932/160
Member id [protected]
Plan name : easy health group insurance

With reference to the above policy, which was mishandled by your office and i was unable to claim insurance amount as when we followed up we were told without any good reason that my policy has lapsed. Fyi, i am the first holder so the terms and conditions should be as per my agreement.

Here are some of the reasons we strongly claim as neglect and irresponsible handling of the policy.

• policy was applied for on the 20th. March, 2014 and since i was on a pre existing sickness, was told that the lock in period would be 3 years (36 months) and would be able to make claims from the 4th. Year, which as per policy terms and date involved was from march, 2017
• for the last 3 years the premium was auto deducted from our account and the policy kept active
• only this year i had a call stating that the policy was due along with my wife (Policy no 120100/12001/2015/a004932/160
• member id [protected]) who holds a normal policy as initially we had a family plan along with my three sons.
• i told the representative from the bank that every year the amount was auto deducted and it should be the same this year as well as amount due was available in our account.
• i personally made a call to mr. Noel stating that mr. Sayesh was following up on the premium payments for my wife and self and that i had instructed him to go ahead and auto debit as it was done for the last 3 years and mr. Noel told me that he will speak to mr. Sayesh and after that there were no more calls or follow up on which it was assumed that the policies were renewed.
• upon following up on the cards which are still not received, we were surprised to hear from the apollo munich representative that my wife’s card has been renewed (Card still not received till date) and mine has not been renewed as it seems now to be a manual debit (After 3 years payment previously deducted from our account same time with my wifes) various calls to mr. Noel and the insurance co., representative, after 3 days was told the policy has lapsed and nothing can be done now and as such i will not be able to use or make claims against the policy.

Now here are points that we strongly like to claim as lapses on the part of the bank and the insurance co.,

1. How come my policy suddenly changed to manual debit wherein for the last 3 years it was auto debit as per bank records
2. If my wife’s card was renewed under auto debit, why is the card still not delivered to her yet
3. Where is the communication from the bank or the insurance co., stating that my policy is manual debit and they need confirmation from me or that there are no funds in the account, as there has always been funds due for the policy in the account.
4. Where is the notice from the bank/ insurance co., stating that the policy is due to lapse.
5. As per
6. I have delayed my hospitalization for a minor surgery hoping that something will be done as the above clearly proves that the fault is either from the bank or the insurance co.,
7. It’s a scam to cheat clients who pay on time and when we are able to make use of the policy such dirty tricks are used to state that the policy has lapsed…

We need a response from the concerned department of the bank or the insurance co., as to why we should not proceed and take it through a lawyer to the consumer
Forum,

We expect a reply within 7 working days failing which we will proceed with necessary action as deemed fit.

Yours faithfully

Maximiano s. F. Pereira
Email : [protected]@gmail.com
Cell : [protected]

Cc : canara bank, aldona goa - manager mr. Mikhail / mr. Noel

Apollo munich, goa / mr. Sayesh