Canara Bank — non compliance with rbi guidelines on minimum balance charges

Address:	560002
Website:	www.canarabank.com

To,
Canara Bank,
Head Office, Bangalore

We would like to update you on our below issue with Canara Bank, Binovanagar Branch where they have failed to carry our due Adherence to Procedural Guidelines and Circulars of RBI in levying Minimum Balance Charges as they are not able to provide any proof, data or records in regards to the same.

I request concerned authorities to conduct an Full Audit whether the said Bank of Baroda followed all the RBI Rules and Guidelines while conducting all the day to day activities and make appropriate actions if the bank branch is found guilty of non compliance of any RBI Guidelines.

Moreover in my case the said bank is unable to show me any proof, data, records which have been followed while charging Minimum Balance Charges in my account. Please conduct Full Audit for the Minimum Balance Charges levied and all other charges levied to all the customers of the said branch whether the said branch is following all the RBI Rules, Guidelines and all other necessary compliances while performing all the day to day operations.

The below were my queries with the said Bank Branch which they failed to provide.

1. (i) In the event of a default in maintenance of minimum balance/average minimum balance as agreed to between the bank and customer, the bank should notify the customer clearly by SMS/ email/ letter etc. that in the event of the minimum balance not being restored in the account within a month from the date of notice, penal charges will be applicable.

Query: - Provide us necessary proofs of notification given to me clearly by SMS/EMAIL/Letter.

2. (ii) In case the minimum balance is not restored within a reasonable period, which shall not be less than one month from the date of notice of shortfall, penal charges may be recovered under intimation to the account holder.

Query: - Provide us proofs of intimation of information regarding charges levied due to Minimum balance not maintained by SMS/Email/Letter etc.

3. (vi) It should be ensured that the balance in the savings account does not turn into negative balance solely on account of levy of charges for non-maintenance of minimum balance.

Query: - My Overall balance in your savings account is Negative Rs. 476.23/- which should not happen because as per RBI the balance in my account can not be negative in any case.

Moreover I want REVERSAL of all the charges levied in my account and all others customer in which RBI Guidelines have not been followed.

The Branch Manager and all other Top Bank Officials who are found negligent in rendering satisfactory banking services should be SUSPENDED FOREVER. Our above case raises a questions mark: Are there no analytical system to check compliances with various RBI Guidelines and Rules for each and every transactions at the banks end so that corrective necessary actions can be taken for the aggrieved customers before much delay ? What Bank officials are doing all day long ?

Please take urgent necessary corrective steps on the same on high priority basis.


With Regards,
Mr. Asha Kanta Sharma (Ashok)
Senior Accounts Executive
Best IT World (India) Private Limited
1st Floor, L L Tower, Tarun Nagar,
Main Road, Guwahati - 781005, Assam.
Mobile No. +[protected] / +[protected]
E-Mail:- [protected]@yahoo.co.in / [protected]@gmail.com

Head Office:
Best IT World (India) Private Limited
87, Mistry Industrial Complex,
M.I.D.C. Cross Road 'A', Andheri East,
Mumbai - 400093, Maharashtra.
Website: www.iball.co.in

On Saturday, 10 February 2018 11:54 PM, Asha Kanta Sharma wrote:

Dear Sir,

If you have not read my mail properly I would like again request you to kindly provide the bank records, data against compliance of various RBI Rules and Guidelines in regards to the levy of minimum balance charges. Show me the proofs of any emails sent or letter sent by you in this regards or any mobile communication done by the bank informing me about the non maintenance of minimum balance at my account.

Show me all the bank records which proves that Canara Bank has duly complied with all RBI Guidelines while levying minimum balance charges.

Thanks

On Thu, Feb 8, 2018 at 5:51 PM, KAHILIPARA BRANCH
wrote:
Dear Sir/Madam,

With regard to the subject complaint dated 05.02.2018 made by you to PMO, we would like to inform you that:

1. The account has been debited for non-maintenance of average monthly minimum balance as an when the average monthly balance in the account fell below the required minimum average monthly balance as per bank’s guidelines. Presently the minimum average monthly balance to be maintained in your account is Rs. 1000.00.

2. The account is in operative status and the complaint your complaint that the account is in in-operative status is not correct.

3. We have not received any email on 27.01.2018 as mentioned by you.

We hope we have clarified your doubts regarding the account. Please feel free to seek any further clarification on the account or other products of the bank. We will put our best efforts to meet your needs.

Regards,


Manager
Canara Bank
Kahilipara Branch

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