Canon India — Turn down of request for Demo of Digicam IXUS 180 by your showroom at 1st floor< vashi, Inorbit Mall

Address:	410210
Website:	general complaint

I am Mr Krishna Chandrakant Birmole, Assistant Exective Engineer, CIDCO Ltd (City Development Authority of Navi Mumbai). I have Purchased 8 Nos Canon IXUS 180 Model Digicam for our official use, that are be used by our Sanitary Officer for clicking on site work Photographs. I have made the purchase from ALFA Store, Irla, Mumbai. My present requirement being my staff of sanitary Inspector need a Demo for operating these cameras. I was guided by your call centre madam on [protected] that I approach your Showroom at 1st foor, inorbit Mall, Vashi, sector 30A, Navi Mumbai,[protected], which the closet showroom from our workoffice. I called up the showroom on 8/11/2016 and the phone was attended by store manager (Shri Ketan), on my giving the brief of my requirement, he promised that he would call back and inform me about the subject matter. I did not receive any call there after, hence I called back again on 09/11/2016 to enquiry about the status of my demo requirement, the Phone was received by General Manager (Shri Uday), and he has informed me that they would not be able to arrange for the Demo as the Cameras were not purchased from their showroom. This seems ridiculous. The demo for your product deined by your showroom is completly unacceptable.
My firm through me has made a purchase of more than Rs:50000.00 and your representative denying a demo is objectionable. I hope the matter would be looked into on urgent basis as our work and report from site is getting hindered. Please note that there are 8 Cameras purchased and there are 16 persons who shall handle them so the demo required is for 16 persons.
Our office is located at 1st Floor (Office of Executive Engineer-Solid Waste Management), CIDCO office, Sector 4, Kharghar, Navi Mumbai.
Hoping an early action in this regard

Warm Regards,
KRISHNA C BIRMOLE,
Assistant Executive Engineer (SWM/KHR),
Cell No [protected]