[Resolved] Capital First — 2 time emi deduct

sayali kunde

from Mumbai, Maharashtra

Address:

400074

My loan account number is 14535216

Every month on 2th my emi gets deduct
. On august 2, 2018 i have balance in my account

My emi was due on 2nd august 2018 however, it wasn't deducted from my account despite maintaining proper balance and than it showing over due rps 2663.

I had paid online on your portal through paytm. By my yes bank. On 3rd august money deduct
Payment reference no.[protected]

On the same day again loan amount 2663rs is deduct by ecs done by you.

2 times i have paid amount of my loan.

Why that issue.?

No customercare is recvng my call of your 1800... Numbr.

You don't have branch near to our cities.

How can we get our money back. Or it adjust in next emi. That i have paid extra.

Please look up this incident as i have emailed you, raised a request on app also.

It's your mistake you didn't cut emi on that day.

2 times i have paid emi. This month.

Was this information helpful?

No (0)

Yes (0)

Sep 3, 2018

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2018

Capital First Customer Care's response Dear Ms. Kunde,

This is with reference to your concerns regarding your loan account.

Pursuant to our conversation, we would like to inform you that we are looking into your concerns and we would send the final response on your email id shortly.

Assuring you of our best services always.

Regards,
Capital First Limited