[Resolved]  Capital First — capital finance cheating customers (making customers to sign other life insurance policy without customers knowledge)

Address:Ernakulam, Kerala, 682028
Website:www.capitalfirst.com

I took a re himalayalan motorcycle via capital finance from royal enfield st. Marys kaloor branch, ernakulam dist., kerala. The lady staff from capital finance in the royal enfield showroom told i have to sign a lot of pages to get the finance amount prosseced.
While signing pages i saw a "hdfc life" page in between the form, when i asked the lady told me it is to get your amount (Emi amount) forwarded. Nearly 2 weeks after i got one postal "hdfc life" insurance paid bill\paper.
Actually the capial first finance made this without my knowledge.
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May 22, 2018
Complaint marked as Resolved 
Capital First customer support has been notified about the posted complaint.
Apr 21, 2018
Updated by gokulrajan
After collecting temp documents for registration from RE showroom, they told i have to get seals from capital first finance's office or from where ever i have got my finance done so i contacted the capital first the lady staff and asked whether i have to go to main office or RE showroom to get the seal, the capital first staff told to come to RE showroom .
When i went to showroom the capital first staff did came my mom was waiting with the papers in showroom for 20-30 mins, even after waiting the capital first staff did not came . After sometime the a staff from RE showroom told i do not have to wait & they sealed the pages.
" The Staff was over all cheating because even after i contacted and went there the staff told it is OK you can come and she will seal the papers ."
Verified Support
Apr 21, 2018
Capital First Customer Care's response
Dear Mr. Gokulrajan,


Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

At the outset, we regret for the inconvenience caused to you.

We would request you to write to us at social.[protected]@capitalfirst.com with your loan account details and contact number to assist you further.

Assuring you of our best services always.


Regards,
Capital First Limited
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