[Resolved] Capital First — Complaint for wrong EMI calculation.

sendil27

from Chennai, Tamil Nadu

Address:

Bangalore, Karnataka, 560050

I had taken a Consumer Loan (8 EMI option) while buying a Washing machine (17000) and Microwave oven (Rs.11000) from giriasindia (Basavangudi branch) Bangalore.

Initially when I took the loan, I have paid the down payment for both the loans.

Down payment paid for Loan Account No: 8140604 for Rs.17000 is Rs. 1300
Down payment paid for Loan Account No: 8140661 for Rs. 11001 is Rs. 1070

But when I login to my Capital first account it says I have to pay 2125*8= 17000 and 1376*8= 11008. i.e the full loan amount.

Now My question is what about the down payment I made? I have attached the bills for your reference.

This looks like fraud. Need someone to look at this immediately and get back to me.

Not a happy customer

Regards,
Sendil J
+91 [protected]

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Dec 28, 2016

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2016

Capital First Customer Care's response Dear Mr. Sendil,

This is with reference to your concerns regarding your loan account.

We tried calling you on your registered mobile number 72xxxxxx07 multiple times, however, we were unable to connect with you.

We would like to inform that we are working on the concerns raised by you and we would send the final response on your email id [protected]@gmail.com. (email id and mobile number masked for security reason)

Assuring you of our best services always.

Regards,
Capital First Limited

Nov 28, 2016

Updated by sendil27 Hello team,

It is been more than a month, but still not got any resolution for my compalint on wrong emi calculation.

I got a call from mr. Adil few days back and he said that someone will contact me in regards to this complaint. But till date nobody is bothered to update me. I tried calling adil every day, but unfortunately he is of no help.

On 24th nov 2016, i spoke to manju - reginal manager, he don't have any idea about how the price breakup is calculated. The other mr. Anish matthew - area sales manger is least bothered about the customer and he is asking me to go back to girias and cancel the product i purchased. Never expected this from the sales manger. I doubt i spoke to a sales manager. He was of no help.

On the same day i to a call from nikitah - from head office, she said she will get back to me, no response till date.

No idea how many people you guys would have looted like this.

This is a fraud company.

I will visit your branch with media guys tomorrow.

Would appreciate a response.

Regards,
Sendil j
+91 [protected]

Verified Support

Nov 28, 2016

Capital First Customer Care's response Dear Mr. Sendil,

This is with reference to your concerns regarding your loan account.

Further to our telephonic conversation, we would like to inform that we are working on the concerns raised by you and we would send the final response on your email id [protected]@gmail.com. (email id and mobile number masked for security reason)

Assuring you of our best services always.

Regards,
Capital First Limited

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Comments

Raja Sahab

from Ahmedabad, Gujarat

I am running a dsa along with you named ora enterprises, delhi. As i already submitted my invoice copy for the month of September and October to my sales manager. But still not received my pay out. Kindly check and confirm the status for the same. Early response will highly appreciated.

L ramu

from Hyderabad, Telangana

My loan not activated please activate