[Resolved] Capital First — emi due date change | |||
Dear all, This is to inform you that, i have purchased a scooty of tvs (Jupiter) on emi from om tvs ( J-1, thokar no. 4, kalindi kunj rd ·[protected] and the financer is capital first (Capital first limited. One indiabulls centre, tower 2a & 2b, 10th floor, senapati bapat marg, lower parel (West), mumbai - 400 013. Boardline : +[protected]. I (Mohammad alam) have already confirmed the details from dealer (Om tvs) regarding date change of due dates of emi. They told me that i will be able to change the date at any point of time. I can change the date of emi to any flexible date according to my financial condition. Once i got the approval from capital first that loan amount of inr 49000 and the first emi was due to on 5th of feb 2017 and i was not aware of it because i was told from dealer it will be debited between 7th to 10th of every month, so it got bounced and i had to pay bounce charges to bank, capital first along with penalty. I have tried to contact capital first on the same day however i was not able to do the same after so many emails and unsuccessful calls somehow i managed to connect with them but they have clearly denied to change the date and every month i have to bare the penalty changers of capital first and bank account as well and till now it has been resolved on top of that there are charging and sending messages and emails of due amounts. When i make the payment in advance they still charge from that bank account saying that they will adjust in next emi date. This is my humble request to you people to help me with this to change the dates of my emi and i have attached few references of email screenshots and posts on facebook and also find the below details of request. Current details: Financer name: capital first limited Loan account number: 909832 Loan amount: 49000 Emi start date: 5th feb, 2017 Emi end date: 5th of jan, 2019 Last emi paid: 8th of jan 2018 Repayment mode: auto debit Emi due on: 5th of every month My contact number: [protected] My email id: [protected]@gmail.com Changes requested: Requested emi due on: after 08th of every month Waiver of penalty and bounce changers If possible compensation already paid penalty and bounce changers. Warm regards, Mohammad alam Was this information helpful? | |||
Mar 7, 2018 Complaint marked as Resolved I dont know how they have resolved the issue?? No calls just an email which says that your issue has been resolved. I have been waiting for there resolution. I will make sure that no one in my contact uses this shit company services. very very bad exp. Capital First customer support has been notified about the posted complaint. Verified Support Jan 30, 2018 Capital First Customer Care's response Dear Mr. Alam, we tried contacting you on your mobile number 87XXXXXX74. However, we were unable to connect with you. We request you to write to us on social.[protected]@capitalfirst.com with your alternate mobile number to assist you further for your concern (mobile number masked for security reasons).
Verified Support Feb 01, 2018 Capital First Customer Care's response Dear Mr. Alam, pursuant to our conversation today, we would like to inform you that we are working on your concerns raised and we would send the final response on your e-mail ID [protected]@outlook.com (e-mail id masked for security reasons).
Verified Support Feb 08, 2018 Capital First Customer Care's response Dear Mr. Alam, we tried contacting you on your mobile number. However, we were unable to connect with you. We would like to inform you that we are working on your concerns raised and we would send the final response on your e-mail ID [protected]@outlook.com (e-mail id masked for security reasons).
Verified Support Mar 07, 2018 Capital First Customer Care's response Dear Mr. Alam, Greetings from Capital First! This is with reference to your concerns regarding your loan account. We tried contacting you on your mobile number. However, we were unable to connect with you. We would like to inform you that we have sent the final response on your e-mail ID [protected]@outlook.com (e-mail id masked for security reasons). Assuring you of our best services always. Regards, Capital First Limited | |||
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