[Resolved] Capital First — Excuses amount disbursement

vishwanath.p

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 401305
Website:	www.capfirst.com

Hi Team

I had taken a consumer loan from capital first and the product value is 51600/- where in I had already paid 1600/- as the processing fees so the disbursement should be 50000/- wherein it shows as 55252/- i really don't understand why. I was been told that the EMI would be of 9 months. now i see that the capital first guy has done a complete mess here.

According to the customer care executive Kajal Mane she said that the disbursement was done for 55252/- and according to that the EMI is for 10 month where as the product value is 51600/- than how come your executive showed the product value as 55252/-

I am attaching the copy of the invoice where the product value is 51600/- and also the mini statement where i have paid processing fees and insurance fee and also the repayment track where its mentioned 55252/-

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Jun 24, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

May 24, 2017

Capital First Customer Care's response Dear Mr. Vishwanath,

Greetings from Capital First!

This is with reference to your concerns regarding your loan account.

We would request you to write to us on social.[protected]@capitalfirst.com with your loan account details and contact number to assist you further.

Assuring you of our best services always.

Regards,
Capital First Limited

Jun 01, 2017

Updated by vishwanath.p I had received the below mail but heard any thing from capital first till today please suggest whats next that i have to do.
[protected]
Dear Mr. Pujari,

Greetings from Capital First!

Thank you for your email.

We would like to inform you that we are looking into the concerns raised by you regarding your loan account number 8268628.

We shall respond to you within seven working days.

We thank you for your patience and support during the interim period.

For any further clarifications, please feel free to call us at our Helpline No.[protected] or email us at customer.[protected]@capitalfirst.com.

Access your loan account details on Capital First mobile App. Please use login credentials of Customer Portal for access.

You can download the mobile app by clicking goo.gl/QpKG2W

Assuring you of our best services.

Best Regards,

Nutan Gulve

Customer Care

Capital First Limited

Jun 12, 2017

Updated by vishwanath.p Its been high time now
i am not getting support for anyone no're from your social connect nor from the capital first office andheri branch.

it seem you people only work on the cases where there is customer fault and reset of the cases where there is issue with your team you people keep on ignoring the calls and sms, it seems that it now the time to take this issue to actual consumer court instead of this type of forum

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Comments

Shaikhabdulhaque

My agreement no. :11301778

I had applied loan for 17000/-but you had disburse 20000/- to dealer.why don't you people confirm us at the time of applying loan, after 5 days I received the mail from your end you had sanction me 20000/-kindly disburse give my down payment of 3000/- back

Capital First Customer Care's response, May 26, 2017

Verified Support

Dear Mr. Abdul Shaikh,
Greetings from Capital First!
This is with reference to your concerns regarding your loan account.
Pursuant to our conversation today, we would like to inform you that we are looking into the concerns raised by you and we would send the final response on your email id shxxxxxxxxxxxxxxe@gmail.com (email id masked for security reasons).
Assuring you of our best services always.
Regards,
Capital First Limited