[Resolved] Capital First — extra charged in one bounce | |||||
16834367 is my loan account number, i missed my 1 emi which was on 5th january 2019, i received a call from capital first customer care on 9th of january, she send me a link for paying my due emi 5479 with 400 bounce charge and gave me 1 day period, i paid my emi on same date with extra 400 total 5879, upi ref no[protected]. But she told me that i have to pay 400 more for double bounce charge but i already paid my emi on given time after one bounce then why they charged more 400. Was this information helpful? | |||||
Feb 14, 2019 Complaint marked as Resolved Capital First customer support has been notified about the posted complaint. Verified Support Jan 14, 2019 Capital First Customer Care's response Dear Ms. Sen, This is with reference to your concerns regarding your loan account. We wish to inform that we have sent the final response on your email id. Assuring you of our best services always. Regards, Team IDFC First Bank. | |||||
 2 Comments | |||||
Comments
A female executive from capital first call me for loan by. no -[protected] and abuse me &I have recorded the call .I request you to please take strict acgion against her
Capital First Customer Care's response, Jan 23, 2019
Verified Support
Dear Customer,
This is with reference to your concerns regarding your loan account.
We regret the inconvenience caused. We would request you to write to us at [email protected] with your contact details to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited
This is with reference to your concerns regarding your loan account.
We regret the inconvenience caused. We would request you to write to us at [email protected] with your contact details to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited
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5 JAN 19 RECEIVED MSG ECS 1414/- No[protected] FROM MY ACCOUNT.
KINDLY STATE THE REASON FOR DEDUCTION OF THE AMOUNT Rs 1414/-
my mobile number [protected] ( whatsapp )
[protected]@gmail.com
This is with reference to your concerns regarding your loan account.
We tried contacting you on your mobile number, however, we were unable to connect with you. Further, we wish to inform that we have sent the final response on your email id.
Assuring you of our best services always.
Regards,
Team IDFC First Bank.