[Resolved] Capital First — extra charges not aware | |||||
Hi, My two wheeler loan account is 10154254. By september 2018 it was closed. But they are saying there is due balance. I do over charges of 800 as i aware of bounce charges of april month 2018 but they are saying 2300 has to pay. I called customer care 6times, every time they are saying new update to me and taking request anfd finally saying request has been closed by concern team and again taking request. But issue is not yet resolved, even last call happened with senior management executive and he said 1500 is waving off and u have to 800 and after called to enquiry about noc again they are saying 1100 still showing. I have recorded audio. Please do need full Was this information helpful? | |||||
Jan 27, 2019 Complaint marked as Resolved Capital First customer support has been notified about the posted complaint. Verified Support Dec 26, 2018 Capital First Customer Care's response Dear Customer, This is with reference to your concerns regarding your loan account. We would like to inform you that, you have bounce and penal charges due to insufficient funds in your account on December 2017, April and September 2018. In case of any discrepancies, we request you to provide the full bank statement of the entire tenure with customer details for further verification. Assuring you of our best services always. Regards, Capital First Limited Dec 26, 2018 Updated by Pavankumar323m This 2 times hitting thing has been done on April and September and when we call for NOC on later September he saying that overall 2300 has to pay.On September I missed the payment then I paid through Paytm 3337+ 400 Check the images. If I have been properly guided on Dec 2017 why I repeated this thing of extra charges of 2nd hitting in September. For example as you said charges for DECEMBER, APRIL AND SEPTEMBER, FOR Dec I already paid 3737 so I have to pay remaining 400 and for April month 800 and in this 2 nd hitting is not my responsibility underline this and September I paid 3737 so remaining 400. Total 400+ 800+400=1600 Finally, 21st of Dec 2018 call he said that "as you were not aware of this 2 hitting thing you pay 800 I'll be waived remaining. So paid 800 check that image also. If you have any care about customer why you not giving the proper information even he called up and asking. And finally saying that charges have been charged, you have to pay. Every time I call up and asking, but they raising request of sum of the amount and finally saying that less amount only waived off still remaining due is there. If have access go head of my recordings. Any concern call me [protected]    | |||||
 2 Comments | |||||
Comments
As you said, Dec 2017 charges I paid through Paytm with bounce charges as per executive direction. Please check the image and my question is,
at the time of payment made through Paytm why executive didn't give the information about 2 times hitting thing and why didn't "he asked 800 as bounce charges of 2 times hitted if you not pay this will continue".
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at the time of payment made through Paytm why executive didn't give the information about 2 times hitting thing and why didn't "he asked 800 as bounce charges of 2 times hitted if you not pay this will continue".
Capital First Customer Care's response, Dec 27, 2018
Verified Support
Dear Customer,
This is with reference to your concerns regarding your loan account.
We would request you to write to us at [email protected] with your contact details and full bank statement to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited
This is with reference to your concerns regarding your loan account.
We would request you to write to us at [email protected] with your contact details and full bank statement to assist you further.
Assuring you of our best services always.
Regards,
Capital First Limited
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When sufficient balance is not available, why you guys hitting 2 times to the same account without informing to the customer and charged 400+400. Is this correct way?
2. If a customer is experiencing same problem like above said on 2 or 3rd time, why you guys not informing to the customers. So, you doesn't care about customers money and make charges as your wish.
3. And if any customer asking information about charges, why you given half half information, because
on 3 time calling only I come know there is 2 times hitting the account
on 6 the time they said, you to pay charges manually not auto deduction. Y?