[Resolved] Capital First — False emi overdue and noc not received

Sanjit roy87

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 700032

Hello. My name is Sanjit Roy. I had a electronic durable loan from Capital First. Loan account number 4150855. Loan amount Rs. 14250. EMI amount Rs. 1782 from 5th November 2015 to 5th April 2016. I ensured sufficient balance in my bank account. Last month's EMI was not deducted on due date. I've called customer care but they did not help me. The EMI was finally deducted on 11th April 2016. But on 20th April I've received a message stating I have an EMI overdue. I've immediately logged in my Capital First account and it said I had no overdue for this loan. It said the NOC certificate is provided after the loan maturity date. The maturity date was on 5th May 2016. Still now they have not provided me the certificate. Also the online account shows my loan status as ACTIVE even after the maturity. The overdue and subsequent problems were from the end of Capital First. I would request you to solve the problem and help me acquire the NOC. thanks and regards.

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Jun 9, 2016

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

May 09, 2016

Capital First Customer Care's response Dear Mr. Roy, Greetings from Capital First! This is with reference to your query regarding No Objection Certificate. With reference to our conversation, we will sent the final response to your email id [protected]@gmail.com (email id masked for security reason) Assuring you of our best services always. Best Regards, Capital First Limited