[Resolved]  Capital First — Loan amount paid against the loan but capital first are denying it.

Address:	411021
Website:	www.capitalfirst.com

Dear Team, Please help me with my quite disappointing situation. I have applied for a Home loan from State Bank Of India(Oct 2015)and as per them my Credit report is not clear in CIBIL against the loan I had taken the loan from Capital First and hence my Home loan procedure is put on hold for the time being. Description of the issue: I had taken Loan from Capital First in year 2013 in Kolkata against an Air Conditioner.Loan number is 1337711. Not paying the amount on time led to penalty imposed on me which I paid in year August 2014 as in the form of Full and Final Settlement which was an official agreement between me and Capital First. As per the Full and Final settlement, Rs. 25000 was to be paid in three installments.June[protected] Rs, July[protected] Rs and August[protected] Rs. The First amount I paid was through cheque i.e of Rs. 10000. Then the person (Neha Roy) who was dealing with me from Capital first right from the beginning gave me few personal account numbers where I deposited rest of the Full and Final settlement amount i.e. amount 15000 Rs. So overall I paid Rs. 25000 to Capital First in three installments. After Paying all the amount, Neha Roy confirmed that no dues are pending against me and everything is clear.When I asked for the official letter of the Full and Final settlement, she did not respond to my mail since then. Now as per the Customer Car, They have not received any amount which was quite surprising to me and also one of the member Mr. Ashok Mitra an official person of Capital First who is aware of all these is not picking my call or responsing properly to my mails. As a matter of Full and Final settlement confirmation, I have send the mails proof, Account details where I deposited all the amounts to the Customer care of Capital First, Neha Roy and Ashok Mitra(Ashok.[protected]@capfirst.com) but none of them is responding to me. I am in big chaos now as I have done the down Payment but Lender(State Bank Of India) is not disbursing the Home loan amount.Also Builder is keep on chasing me for the disbursement of the Loan amount. please help me to fight against this fraud case against Capital First and its outsourced employees. Truly speaking, honesty and humanity is a big question now for Capital First. Many Thanks Chandra Prakash Mishra [protected]