[Resolved]  Capital First — Overdue charges still reflecting in my account after all payments have been duly done.

Address:

110092

I had taken two durable loan from capital first.i have paid all installment on time except one that i paid along with overdue charges.My all E.M.I has duly been paid and it's completed in November 2015.However my loan account still showing unpaid overdue charges.initially i was told my executive of customer care that you don't have to paid any additional amount apart from the amount has been paid, But now i have been denied by capital first to waive of additional penalty.Moreover my credit score getting worse and i am afraid about my CIBIL score.Therefore i need to be waived off such penalty so that i can have a good CIBIL score.I want to draw attention of capital first redressal team to fix my issue as earliest as possible.My loan account nos. are 2828795 & 2969525.