[Resolved] Capital First — Sunflame Built-in-Hob SFH 94FTG

swasha

from Bengaluru, Karnataka

Address:	560043
Website:	Indian Consumer Complaints

I am a happy and satisfied customer from 1987 of Sunflame products. I purchased CHIMNEY MODEL: LANCER 90 BF SF94TG vide Invoice N.428 dt.26.12.15 for Rs.30, 500.00.

I am very happy with the chimney but, very unhappy with the HOB. The cooking is very slow probably because it is not a brass burner. At the time of purchase I was told that it could be replaced to a brass burner very soon and that I would be informed, they had taken my contacts. But all in vain, inspite of repeated calls and visits till date nothing has been done. Even the Hob burner stands are not firm and prone to accidents of the vessels tilting off and spilling of the food.

A replacement of the stove or burners will be much appreciated.

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Dec 15, 2017

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Mar 07, 2017

Updated by swasha The final settlement for the above product has been made on 9.1.2017 by cash and the receipt for the same was sent by SMS Receipt No, [protected] Loan a/c No.5806530 dt. 11.1.2017 for Rs.8, 360.00.

Though the EMI payment was through ECS your Company did not follow the procedure and the loan amount collected personally every month. Now I have got an SMS saying the loan amount of Rs.3500/-is due which is not acceptable.

Closing of the above account would be much appreciated. Kindly do the needful.

Verified Support

Mar 08, 2017

Capital First Customer Care's response Dear Sir,

Pursuant to our conversation today, we are looking into the concerns raised by you. We would send the final response on your email address [protected]@gmail.com

Assuring you of our best services always.

Regards,
Capital First Limited