Capital Honda India — Water leakage between front wind shield and roof cover change of front door panel due to small dent

Address:

600027

Sub:- unsatisfactory service rendered by honda –aadit auto company pvt, ltd. ch – 27
Ref:- job no. 7549 dated[protected]
With reference to the above, i have given my honda city car no. tn 10 w 9669 to honda –aadit auto company pvt, ltd., chennai – 27 for general service and below particular complaints.
 water leakage between front wind shield and roof cover
 change of front door panel due to small dent

Remarks … before the next service, ie., in the month of april 2016, the same complaint is there, leakage was not arrested

Remarks … after change of front door panel, the centre lock system was failed when the car was dropped to arrest the repair, even after 15 days they could not identify the problem and arrest the same. and now they say the required spare parts are not available in the work shop. hence, they suggested me to change the new front door panel and get repair the centre lock system.

• it is surprised to note that even after charging heavily for the service and other charges on parts, painting, the service (repair work) was not satisfactory to the customer.
• why can’t they do the repair work to arrest the water leakage up on the front wind shield?
• when the new front door panel was totally changed, why was the centre lock system failed?
• when it was complained that the centre lock system was failed, why can’t they still identify the depth of the problem even after 15 days of time and reach the solution?
• finally, they suggest me to change the new door panel to get repair the centre lock system to the worth of rs.35, 000/-, is it right?
• if this is the service and mechanic level of honda –aadit auto company pvt, ltd., how can a customer be satisfied?
• if they could not satisfy a customer for purchase of your own product, where is the remedy?

 even after the service done on 10-05-16, the same both complaints are there, there is no words to express our feeling about the service. the service done by your people water leakage between front wind shield and roof cover could not even arrest water leakage in last week summer rain.

I request you to guide me in this regard to get a prompt and best of best service from honda –aadit auto company pvt, ltd., chennai - 27.

With regards,

Rajaram