| Address: | H.NO.17-1-210/6/4, Santosh Nagar, Saidabad, Hyderabad, Hyderabad, Andhra Pradesh |
I am Mahesh Mangali, resident of Santosh nagar, Hyderabad, request you to pay kind attention to the break down happened for my vehicle No. AP28CF 0878 RITZ VDI ABS 2011 model in June 2nd week.
I have purchased this vehicle from Varun Motors in July 2012 and taken delivery on 8th July 2012 from Kothapet branch. This used vehicle has run 22 thousand kms till last july and after I took, I run about 36 thousand kms.
There was a damage on the right side running board right from the day of purchase. I have requested the executive Mr.Balu ( [protected] ) to rectify it and deliver the vehicle. He informed me that, after transferring the insurance on my name, I can rectify it by claiming insurance along with any further damage happens in future.
The transfer of insurance took almost 6 months to happen.
In between in the month of november, my vehicle got damage on the right side back door and back bumper by an carrier Auto. I have taken the vechicle to Mr.Balu and asked him to get it done with the insurance people, he informed me, as the insurance is not transferred on my name, it cannot be done in the workshop. I have taken the vehicle to local workshop and paid Rs.5000.00 to repair the damage.
Secondly,it took 8 months to get my RC of this vehicle, the RC on my name has come in 3 months but with a different signature. Literally i need to be behind him to get the signature correction done in my RC.
Third, I have been complaining that the vehicle is emitting dark smoke on highways, he said that it will be rectified when I give for servicing. I have given twice for the servicing in Begumpet Varun motors to the exeutive Mr.Das, he serviced my vehicle and informed me that, in the last 3rd free service in the month of June 2013, we will check for the oil filters and replace accordingly. Other than that, he has not informed about any damage in the engine.
On 11th June 2013, morning I am driving the vehicle to give for 3rd free servicing in Begumpet branch, the vehicle automatically stopped on main road in Saidabad, half kilometer from my residence, I had hit from the auto on the left back side and I hit the opposite vehicle as the break did not work by which the front bumper damaged. With the help of others, I have pushed the vehicle on to the side and tried to start it. But it did not start. I have called the road side assistance number to get the help. One of the executive from maruti in amberpet has come and after checking the vehicle, he told the battery is discharged. He called the Exide shop person to get the spare battery and checked with it. The vehicle is started and removed the spare battery. That time, the Indicator of OIL LIGHT PRESSURE was flickering on the panel. I have asked the executive about why this oil light pressure indicator is flickering. He has informed that this is nothing to do with engine, he asked to change the battery and took the service charges of some Rs.400 and left.
Later I called the known person Mr.Rahul from Amaron batteries to change the battery. He came with new Amaron battery and replaced the old Exide battery. I have paid Rs.6000/- for the new battery in exchange with the old Exide battery in which one cell was not working. With new battery, he tried to start the vehicle, the vehicle was not starting. He has seen the Oil light pressure indicator and checked the oil level in the engine, he said the oil is too dark, needs to be changed, then he called Mr.Naresh in Malakpet showroom to send some executive and help me. After one hour, Mr. Alim ( [protected] ) has come and checked the vehicle. He told there is some engine damage, needs to be checked thoroughly in the workshop. Then we towed the vehicle to Malakpet workshop. There I have handed over the vehicle to Mr.Naresh and also asked to do the 3rd free servicing.
I went to the service center in the evening hours, they have informed that there is a under body damage, by which the oil is not supplied to the engine. They said I can claim insurance to get it done. I met Mr.Zubair and filled the insurance forms and logged complaint to the insurance toll free number. After which I left the place informing them to fix the problem at the earliest.
I went on 19th June to see what is happening to my vehicle as I did not get any information or update about my car. To my surprise, nothing is done to my vehicle. I have to talk to Mr.Naresh and Mr.Zubair to get the work done. Mr.Naresh informed that the insurance advisor has not visited and approved the claim. Then I had to call the Mr.Mrinal from Bajaj insurance advisor to know the reason for the delay. He said, he could not come to inspect the vehicle as it was bandh on that day.After two days, he called me and informed about the damage happened to the vehicle and the engine is damaged due to less supply of oil and the part broken. He said that the broken parts can be insured but the engine damage comes into consequential loss and the insurance will not pay for it. Then I explained him that this vehicle is under warranty till July 2013 and I had no difficulty in driving the vehicle till now. The day the vehicle was down on the road, we bought it to workshop. He said what ever the reason may be, the damage to the engine is not covered.
I have discussed with Mr.Naresh to understand the next step, he explained the damage is very big under the body, with which the steiner is broken and oil is not supplied to the engine. Due to this, the various parts in the engine have damaged. To open the engine and repair it fully, it will cost Rs.60,000/- and can be more. I need to pay in advance 50% of the payment.
By knowing this, I was thinking about this kind of major hit on under body was never happened after I have taken the vehicle. Small hits to the under body were happening when there were high height speed breakers which is common in our roads.
Then I spoke to Mr.Balu and Mr.Mrinal, totally failed in taking help from them.
After 10 days I have paid Rs.30,000/- to start the repair done for the vehicle.
I am not convinced by the reason given by the workshop manager and I requested him to give the condition of the vehicle in written so that I can take the opinion from others because the vehicle which is under warranty, the engine is down, need to change multiple parts in the engine and costing me more than Rs.60,000/-. He has refused to give anything in written about the condition and progress of the vehicle.
I have seen the under body damage happened to the vehicle in the workshop. My concern is, never I had such a major hit on the road which can damage the engine totally, more over I have given for servicing twice in begumpet branch, they have not informed anything about the condition of the engine. My suspicion is the major hit on under body which damaged the engine, is the old one as I was relating to the damage of the front right side running board. I requested Mr.Balu to come to malakpet workshop and explain about the existing running board damage, he refused to come and did not receive my calls.
Helplessly, I paid Rs.30,000/- to start the engine work which I am not at all convinced and totally dissatisfied with the kind of the service and responsibility shown towards me.
I sincerely request you all to look into this matter and give me in written what is the condition of my vehicle when I towed it to the workshop, what work they have done so far and what will be the final expected cost to fix it.
I also sincerely request you to help me in bearing the total repairing cost as it is under warranty till this month or exchange any other vehicle for this major damage, if it is not repairable completely and do the justification for the amount I paid to purchase this vehicle in last July 2012 from you.
I hope you understand my pain and dissatisfaction in purchasing the vehicle from you and do the needful in maintaining the trust of the customers towards your services.
Was this information helpful?
Post your Comment