Maruti Suzuki / Swift LXi — behaviour of dealers to customers

Address:

Rajasthan

MY SELF K C MEENA I PURCHESED A CAR MARUTI SUZUKI AUTHORISED DEALER VIPUL MOTOR SAWAIMADHOPUR[RAJ] MARUTI SUZUKI SWIFT LXI IN THE MONTH OF APRIL 2012 ON 14 FEB IAM DRIVING THE CAR ON HIGHWAY SUDDENLY THE GEAR WAS NOT WORKING PROPERLY THEN I STOPPED THE CAR ON THE SIDE OF THE ROAD AFTER THAT WHEN I START THE CAR IT STARTS BUT IT DOSEN’T RUN .
THEN I CALL TO VIPUL MOTORS WORKSHOP FOR HELP AND SOLVE THE PROBLEM BUT THEIR STAFF DO NOT CO-OPERATE TO ME AND SAID TO ME THAT TOW THE CAR TO THE WORKSHOP .
AFTER LONG ARGUMENT THEY SENT A MECHANIC THEN HE FOUND THE PROBLEM. HE SAID TO ME THAT THE CLUTCH PLATES BEEN DAMAGED .
I TOLD THEM THAT ,THAT IS MY NEW CAR HOW IT IS POSSIBLE .HE TOLD ME THAT IT CAN HAPPEN IN ONE HOUR OR CAN BE IN ONE MINUTE ALSO .I AM SHOCKED AFTER LISTNING TO HIM .
NEXT DAY 15.02.2013 I VISTE TO THE WORKSHOP AND NEGOCIATE WITH WORK SHOP MANAGER, SALSEMEN,ETC.THEY SAID TO ME THAT I HAVE TO PAY THE CHARGE OF PARTS AND LABOUR CHARGES ALSO.AND WE HAVE NOT THIS PART IN OUR WORKSHOP WE HAVE TO DEMAND IT FROM JAIPUR .
TILL DATE THERE IS NO ACTION TAKEN AND SAID PARTS NOT AVAILABLE .
MY CAR IS UNDER WARRANTY AND I WANT TO KNOW SHOULD I HAVE TO PAY FOR THIS?
TWO ANOTHER PROBLEMS HAVING IN MY CAR SINCE TIME OF PURCHASED.
1st PROBLEM IN DIKKY
2nd FRONT RIGHT SIDE TYRE HAS AIR LEAKGE PROBLEM
I HAVE ALREADY INFORMED THEM ABOUT ABOVE PROBLEMS BUT THERE WAS NO ACTION TAKEN .
TWO THING IS THERE POOR CUSTOMER SERVICE AND RUDE ATTITUDE ONLY.
PLEASE LOOK ON THE MATTER OTHER WISE I WILL APPLY IN CONSUMERE FOURM .

THANK YOU
KC MEENA
MOB. [protected]