[Resolved] Shahwar Nissan — Fraudulent practice | |||
The car was delivered with certain promise of refund on corporate discount and extended warranty. The money was taken for extended warranty but warranty not provided. Also money is charged for accessories which was not included in my list of purchase. For last 7 months i have been following up. Their own account statement given by their accounts department with brouchre and price list given at time of sales has been given but no response yet after repeated emails to them since last so many months. I have even written to Nissan India but its like puting a word to deaf ear.....On top of this they give best dealer award to this dealer - what a joke Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
13%
Complaints
851
Pending
0
Resolved
107
ASV Ramana Towers, 37&38, Venkatnarayana Road, Nagar, Rajasthan, India - 600017
View all Nissan Motors contact information
I had been ready to pay a premium for a Nissan product although it is similar in most ways to a Duster owing to the goodwill of the Nissan brand. I am already regretting my decision owing to the deliberately poor service of your local dealer SHAHWAR Nissan.
My customer care representative one Mr. Prathap keeps promising me a delivery date and then fails. So fat this has happened 3 times. My booking is for a Petrol Terrano Bronze grey colour. Initially I was told that the delivery will take place by end October. I thus sold off my old car. They failed this date. Then it was moved up to the 10th of November. Subsequently to the 20th and and now I am not sure when and if indeed the delivery will happen.
Moreover, the kind of response that this dealership gives is pathetic to say the least. They say they will call back with correct info but never do so. Even one Mr. Pawan who is supposed to be the supervisor is equally lackadaisical. These are tough times for the auto industry and I am sure that you do not want me to go viral on social media websites with my rather shoddy experience with Nissan brand so far.