Carrier Air Conditioner — poor quality of ac which didn't even work for 13 months

Address:

288/1, B.B.Chatterjee Road, Kolkata - 700042, Kolkata, West Bengal, 700042

Hi,
I purchased a carrier ac last year and got it installed by their representatives. Since then, i have had perineal issues with it. Starting from the beginning the free service people would only cheat and do nothing but wipe the ac and claim free service being done. They will only upsell for amc. The ac cooling is not upto the mark and after complaining several times, one person came and got the wet cleaning done. The ac worked fine for two months and again there is an issue with its cooling. Every now and then the ac gets clogged, water keeps draining out and they do nothing but blame one another for installation or poor servicing. I am fedup with their unprofessionalism. Now my ac has stopped cooling just after a month of its free service warranty period. Now if i have to get a service then i have to bear 700 bucks. So its like 700 bucks every 2 months as the ac seems to be defective. Carrier is cheating their customers right from the beginning. They claim that the installation is free but will make you buy stuffs worth 5-6000 during the time of installation. They will never give you a permanent solution for your ac. I need this ac to be replaced with a new one without any charge. I bought an expensive inverter ac 1.5 ton to save electricity but cant seem to cool a small room without it being switched on for 2-3 hours at 17 degrees with jet cool on.
This is absolutely nonsense. I want a replacement or my money back!!
Susham
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