[Resolved]  Carrier Air Conditioner — Broken Front Grill Wind Flaps

Address:

Ghaziabad, Uttar Pradesh

I am a distressed customer call who has made every attempt to chase people in service and sales to get the broken Carrier AC wind flap replaced.

I have recently bought a carrier AC 1.5 ton from Croma [Kaushambi-Pacific Mall Ghaziabad U.P. India] , the AC was deliver on the 20th April and the installation was done on 22nd April , while installing , the engineer who had come from some franchise / service [third party] told me that the AC wind flaps is broken and he himself lodged a complaint with Croma and got it registered with Carrier service centre ] , It has been since then I have been calling people in Croma & Carrier to the franchise people , there is no one taking the responsibility to get the AC wind flap replaced.

Croma by the way are also very poor in Customer Service

I got Carrier email address from the envelope that came along with the AC delivery , I had not opened it it till now , it was good to see that the letter boasts and welcomes customer for the service , but do they really provide service to your Customer , I doubt that they would have a single record of a satisfied customer. That is my experience with Carrier

I am not emailing to request for service anymore but want to make them aware that they have not just lost me as a customer , but to tell them that their service is just pathetic and their are not going to make it to the next level.