Carrier Air Conditioner — worst service and faulty product (1 ton 5 star split ac carrier)

Address:	1669 Lilabati abashan, 1st floor, 3/1 Nona Math, Haridevpur, Kolkata - 700082, Kolkata, West Bengal, 700082
Website:	www.customercareinfo.in/carrier-air-conditioner-customer-service-number-india.html/comment-page-1?un

Dear sir,

This product of carrier ac is having manufacturing defects due to which core problem is not getting resolved. I will not bear the cost of repair up to 5 to 10 times every year because of the product which is having manufacturing defects.

I'm extremely disappointed with carrier support and service are given, please go through the problem i mentioned below and provide the resolution asap without fail.

I bought 1- ton 5-star carrier split ac on 24-jan-2018 for the new flat. Within 5 months o[censored]sage, it failed in cooling the room premise. It was under warranty so i request for a gas refilling on nov 2018. The service person came and raised an issue with the placement of the ac (It was placed at sunshade) and denied to give any services until the placement changed to the roof of the building.

1st-time solution:
Service person gave a solution: (Nov 2018)

1) gas leakage due to installation prob
2) reinstall (Charged around 7k) and refill the gas (Free)

2nd-time solution:
On march 2019 again facing cooling prob.
Service person gave a solution: (March 2019)

1) gas filling expired within 3 months. Need gas filing (2500 + gst)
2) copper pipe quality not good and leaked somewhere. Can't be repaired (5k + gst)
3) matching picked to the service center (500/-)

3rd-time solution:
Again facing cooling prob. Within the 1day.
Service person gave a solution: (March 2019)

1) maybe compressor problem (5 yrs. Warranty. But did not change the compressor.)

4th-time solution:
Again facing cooling prob. Within the 1day.
Service person gave a solution: (March 2019)

1) nitrogen gas does not fill in the compressor.
2) matching picked to the service center (Free)

5th-time solution:
Now facing sound prob. Within the 1day.
Service person gave a solution: (March 2019)

1) ac motor not working properly or ac fan stopped working. The motor needs to change (2500+gst).

Installation charge: 2780/- (Jan 2018)
Reinstallation charge: around 7k + gass filing + conculting chager (Due to reinstall) 300/- (Nov 2018)
Copper pipeline change: conculting chager 300/ + 5k + gass filling 1200/- + gst 216/- + travelling cost 500 + tips (14th march to april 2019)
Motor change charged: 2500 + gst + concussion charge (14th march to till date 2019)

Kindly look into the below issue on an immediate basis:

1) buzzing sound or squealing noise are coming from the ac still.
2) some times not working, don't know why!! (As per service men)
3) if there was a compressor problem, then why the engineers or technician charged for copper pipe and gas filling??
4) please change my defective ac and replace with the new one as soon as possible and return the amount they have charged for wrong consulting (Around 7k).

I have raised lots of complaints but my issue is still not resolved. No one is bothering to fix the issue rather just making the customer run around... Please resolve my issue otherwise i will take legal action against carrier india. I will not recommend anyone because of its pathetic customer service and unskilled mechanic are in the company like carrier. A big company like carrier must not work in this way. There should respond sincerely.

Please feel free to get in touch with me on below contact, looking forward to immediate resolution.
Awaiting for your prompt response.

Regards,
Supti
+91 [protected]