Carrier Midea India — Defective product-no replacement

Address:	Gurgaon, Haryana, 600024
Website:	www.carrierindia.com/index.html

Respected Sir,

I bought an Air Conditioner of “Carrier” brand from Vasanth and co, T.Nagar in the month of May, last year. After the installation, it was felt that the machine was not providing sufficient cooling. I complained the same to the Carrier customer care, who in turn, sent a team of service engineers to my home. The problem, they informed, was because of the increasing accumulation of the dust particles inside the valves. They cleaned up the insides and claimed that the issue is resolved. However, I did not see much improvement as far the cooling was concerned.

In the month of October, I faced a new problem, this time in the form of a water leakage from the equipment. Every time I turned on the AC, water started dripping out of the machine, to the extent that it shutdowns by itself with a loud sound. The service team identified the problem as that of something related to ‘an insulation wire’ which they claimed to have rectified.

In the month of January this year, the same issue reoccurred. Losing all hope on the machine, I requested ‘Carrier’ for a replacement. It is to be noted here that I was enduring such immense trauma even as I was continually paying the EMIs for this faulty equipment. They sent the same team of engineers who could not identify the problem on their previous arrival. I told them in clear terms that I’m looking for a replacement and can no longer waste resources on a faulty machine.

The engineer, who arrived later, misled me by saying that in order to make a replacement; they’ll have to primarily assess the machine. I agreed and let them inspect. It was only at the end of it did I come to know that I was misled and that they were trying to evade the possibility of a replacement.
Sir, I’ve had enough with the machine and the company. I request you to take action against the company for misleading the customer with false promises and claims. I would like to even claim a compensation for the immense stress and trauma that the company had made me to endure over the last eight months. I request you to kindly help me out on this.
Thanking you.

Yours Faithfully

Visakh.P.R

Company & Product: Carrier Air Conditioner
Gurgaon Corporate Office Narsinghpur.
Carrier Airconditioning & Refrigeration Ltd
Vill. Narsinghpur, Kherki Daula Post,
NH-8, Gurgaon - 122 004

Place of Purchase: Vasanth & Co, T.Nagar Branch, Chennai
Date of Purchase/Installation: 29th May 2015 (under warranty)
Model Number: 51MSG-018AA
Unit SI Unit (ODU) No:[protected]
Unit SI. Number (IDO):[protected]
Billed Amt of the Product: Rs.35000