Carrier Midea India — Pathetic after sales

Address:

Gurgaon, Haryana, 121009

Worst service, Would like to share your pathetic customer service. Logged service call on 2 April 2017 for my 2 window AC's, given request nos are[protected] &[protected], surprisingly got SMS next day morning that your call has been closed even no one called up from service centre. While called up customer care they told it was closed as some issues and you will get call by engineer in next 1 hour. After 3 hours again called up to customer care, the executive informed that its already assigned on urgent basis we not able to contact ASC and given no. [protected], when called up at given no. the person told he left ASC 2 years back and do not call. Than again called at customer care, they totally unaware o[censored]pdated no and call status. This is when at present no call load, what will happen to customers during peak season, opted for carrier AC over so many brands but seems done a big mistake. The service centre M/s Platinum Faridabad are great agents, contact nos given as found in just dial etc of Mr. Kishore not even responding called more than 100 times. LG and Samsung are best in term of after sales services. Its beyond imagine that how such a big company surviving with such poor after sales, 7 days and still they not able to even visit.