[Resolved]  Tata Motors / Tata Nano Special Edition — Not meeting Specifications

Address:

New Delhi, Delhi

Dear Sir,

I have the following to submit for your kind and careful consideration.

2. I bought the Tata Nano LX Special Edition from M/s Concorde Motors, South Extension, New Delhi on 28 Feb 13. During the purchase of the vehicle the dealer intimated me that the Alloy Wheels promised as per the features of the special edition model was not available in stock and if I wanted, the same could be made available by Tata Motors within 30-50 days. The dealer also intimated that, if I opted for the Alloy Wheels, I would not get the Rs 10,000 discount which they were offering to customers who did not want the Alloy Wheels. I gave my consent for the Alloy Wheels as it was a good feature which made the Tata Nano look beautiful and was one of the features which defined the Tata Nano special edition.

3. On 04 Apr 13, I received a call from the dealer that the Alloy Wheels for my vehicle had arrived and promptly on 06 Apr 13, I gave my vehicle to M/s Concorde Motor workshop in Delhi for fitment of the Alloy Wheels. However, when the vehicle was returned to me, to my utter disappointment, it came to light that Alloy Wheels were fitted only on the four wheels and not for the spare tyre. I took up the issue with the dealer as well as Tata Motors and I was told that as per the policy only four wheels are being provided with Alloy Wheel rims.

4. It is pertinent to note that, during my queries to Tata Motors on the features of the Tata Nano special edition, on the help line prior to purchase of the car or during discussions with the dealer, it was never intimated either by Tata Motors or the dealer that the Alloy Wheels would be provided only on four out of the five wheels of the car. Further, it is also pertinent to note that the online advertisements and the Tata Nano brochure does not clarify that only four wheels of the car would be provided with Alloy rims whereas the spare wheel will be provided with a normal rim.

5. If I have to fit the spare tyre on the car for replacing a punctured tyre, the car would look awful with three tyres with Alloy Wheel and one tyre with normal rim. I find no rationale as to why Tata Motor has considered providing Alloy Wheels only in four out of the five wheels. It may probably be for cost cutting, but then, such a provision throws poor light on Tata Motors and gives an impression that Tata Motors is trying to fool its customers. It is also important to note that, no other automobile manufacturer in the country follows such a policy. I have a Maruti SX 4 Car which came with Alloy Wheels on all the five wheels.
6. At this juncture, I would also like to submit that I had a Tata Indica for 10 years with me and my experience was totally disappointing. The service was never good and up to the mark. Every time the car was given for service, it came back with new problems and the Tata Service agent took no responsibility. I had decided never to buy a tata vehicle again. That is the reason why I changed my Tata Indica to a Maruti car. However, I still decided to buy the Nano considering the cost –features package. Though I was happy with the performance of the vehicle, I have already had to call up the dealer, the service workshop and Tata Motors 40 – 50 times on various issues. I think, in the last three to four years that I have owned my Maruti Car I have not had the opportunity to call them even ¼ th of the time that I have had to call Tata Motors. I would however, complement Tata Motors on its effort to obtain feedback from Customers. After purchase of my car, I received numerous calls for feedback on the same issue and even when I had already provided the feedback. This is a clear indication of lack of coordination and in fact I have not seen any outcome or response from my feedback to Tata Motors. I appears that while there are efforts (being shown to customers) there is little action on ground.

7. I request Tata Motors to address the issue of Alloy Wheels at an appropriate level and provide the fifth wheel also as Alloy Wheel to all Tata Nano LX Special Edition customers. I also request that my appeal be understood in the correct sense and necessary actions be initiated.


Regards,

Manoj Samaddar
Tel: [protected]