Cars24 Services — Car purchased no RC transfer been `60 days

prabin s

from Bangalore, Karnataka

Address:

Bangalore

Cars24 is not a company to rely on. They don't have any log of customer maintained, don't respond to customers once the car is sold. Please never buy from cars24

I bought a car close to 2 months back, paid full amount + the charges for RC transfer and was told that I will get the RC in my name in 45 days. Been so many days they don't seem to bother about the responsibility. I have to call multiple times to the relationship manager, customer care (useless), email but of no luck. Seems like a non responsible company who don't even think its their liability to work on the RC transfer instead sitting on it since they have taken the fee.

Company executives I think are trained to lie to customers for the salke of business and then play such dirty business. I waited for quite some time and then provoked myself to come and post things in public so that others don't fall in prey of Cars24 selling tricks.

Company and people working there should be ashamed of themselves.

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CARS24 Services customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2020

CARS24 Services Customer Care's response Hi Prabin!

We apologize for the inconvenience caused.

This is definitely not the kind of experience we would like you to have with us.

Could you please share your car registration number/ appointment ID, so we can look into the matter and assist you further?

Regards,
CARS24 Support

Sep 09, 2020

Updated by prabin s Appointment id [protected]

Sep 09, 2020

Updated by prabin s Vehicle number ka02 MN 3313, relationship manager Basavaraj

Nov 17, 2020

Updated by prabin s Dear Jugesh,

Its now been 4 months? Does the NOC take such a long time? as soon the dealing is done, as per CARS24 within 60 days, the new owner should get the RC.
Please dont hide the negligence that your team has done and continue to do it. This is not how business is done, we are also working professionals.

Why did your team not signed the legal documents during the negotiation and sealing the deal, whay form 29 and 30 was signed 20 days ago; this should have been done at the time of sealing the deal and getting the keys from the previous owner? why should now i bear the burn from the continuous mistakes your colleagues have done. Is there no protocol? you guys dont have a system to track customer details, history of what has happened from day 1, customer care has no trace of customer dealing history.

Its my mistake of dealing with cars24, please give me the RC copy or take the car back and pay me 5 lacs.
And while you answer me the above questions and paying me the money and taking the car back, I will continue to post these conversations in Google and all other public pages so that other people are aware of false promises and things that cars24 does and never become your customer.

Thanks for all the hard work you guys are doing.