[Resolved]  Cars24 Services — cars 24 - irresponsible service

Address:

Bangalore, Karnataka, 560063

I was drawn into cars24 purely on the basis of boman irani's supposed experience with them. Alas, my experience couldn't have been more different than his!

I had an opel corsa tn 09t 1710, chassis ma6jsb191h204764 which i handed over to the yelahanka branch, bangalore of cars24 on 4th feb 2018 as a scrap vehicle with a written acknowledgement that the original chassis plate will be handed over to me between 60 - 90 days. I e between 4th april and 4th may 2018. I received no call from cars24 till 30th april and went to meet them to inquire on the status. No one had a clue and after repeated phone calls, hema kushalappa, the retail associate wrote to me on 25th may 2018 and i quote "we apologize for the delay in giving update about chassis plate of your vehicle reg no:tn09t1710, as the concerned person is on leave to give an update we would require 1 or 2 days time to give final update.

Apologize for the in convenience"

No final update was received and when i started to vent my ire, bhargavi dhodapaneni, retail manager informed me over e mail on 27th may 2018 and i quote again -

"dear mr. Vishwanath,

Hope you're doing good!

This is to update you regarding the chassis plate, we will be getting the chassis plate with in 15 days. Apologies for the inconvenience, as scrap process took additional time this delay is happening. Request you to cooperate until then. We assure you further no delay would happen. Thank you for your time and patience."

It's been 130 days since i handed over my car to cars24 and i have no update on my chassis plate (Why am i surprised?)

# bhargavi dhodapeneni, you must change your designation from retail manager to "how to break a relationship, manager" as i think it suits you best - not having the basic courtesy to update me on the status after assuring me that no further delays will take place.

No car takes such a long time to get scrapped. I am now thus convinced that my car has not been scrapped but is being used by cars24 and their office staff to conduct some personal or illegal activities. Since the registration certificate of my car still stands in my name, as per the indian motor vehicles act, i am responsible for any associated activity that my car has been involved in, even though the car has been handed over to cars24. Filing a police complaint with the yelahanka police station is now what i will be doing to ensure my safety. For all you gullible readers who watch advertisements and see products endorsed by film actors, watch out! And for all of you who believe that cars 24 cares about you, think again. They are just a bunch of lying, smooth talking, irresponsible people whose only job is to get as many vehicles sold so that they get paid their commission.

This was my first experience and will definitely be the last! I have 2 other cars that i wanted to sell on cars24 but after this episode, i'll junk them myself if i have to but will never go through this torture ever, with cars24