[Resolved]  Cars24 Services — cars 24 selling issue

Website:

cars24.com

Greetings

This e - mail is about sharing my horrible expericence at cars 24 hauz rani branch delhi. I walked in to cars 24 on 25th july-18, for inspection of my hyundai - i-20 car at 4:30pm, without knowing that appointment is important. One of the staff standing out, said go inside and sit, we will inspect your car in 10 minutes. Inside i see there is huge rush of people already waiting, till that time i still did'nt know that only appointment people are seen. I wasted my 30 minutes sitting there waiting for my turn, after 10- 15 minutes one of the staff approached me saying threre is lot of rush come by appointment, i said fine, i moved out, the same staff who asked me to go in said wait for 10 minutes again and asked me to go in agian and he i will do inspection soon. I again went in, when nishant branch manger came and said appointments are our priority, which i completely understand and i have no objection in that but all staff members should speak same language to avoid confusion and unnecessary wasting others time. For next day i took appointment for 26th july at 5:00pm and finally inspection was done. As i was not happy with deal given to me, i had put my decision on hold for 2-3 days. On 31st july evening i got a call from nishant saying since its months closing time, he has a better deal to offer me by increasing 4000 rs more, and giving me a deal of 2.25 lakhs, to which i agreed. Since i had made request to nishant to get my car collected from my home, to which he agreed and had no objection at all, after that i have been calling him continously to close the deal asap.
Since there was no response from him for 2-3 days, i myself went to cars 24 on 3rd august at 2:00pm, to do all final formalities and hand over my car personally. Again i was told to come at 4: 00pm, to which i said no as i had come from my office just for this work. Some senior staff listened to my plea and agreed to do all formalities, he got all the documents signed by me, but did not agree to take my car giving me reason of shortage of staff. This senior member did say he will get my car picked up from my house by next day. After that i have been calling non stop to nishant and call center to take the hand over of my car completely, but it seems they are too occupied or are not interested in this deal, which they should communicate to me.
Everytime i call up, a false promise is done which is still pending till now. Call center people are complete useless, although they had put my case on highest priority on sunday that is 5th august, after that i have spoken to them atleast 2-3 times more, but they have no solution.
I have been getting regular messages and e - mails, to deliever my car, otherwise the deal will be cancelled, and a legal notice will be put if the token money is not returned.

This experince of my only only shows how unprofessional attitude your staff has towards customers.
I completely regret my decision of coming to your center and would like to get my deal cancelled immediately, otherwise i am going to put legal case of harrassment and defaulter.

Would like closing of my matter by today itself.

Thanks