[Resolved] Cars24 Services — Forged pricing

 
2 Reviews
New Delhi, Delhi, India
 Yogacharya Amit
I have visited there tilak nagar branch as per there booking time firstly they took 2 hours to get the inspection and calculation of the car secondly the online offer was for 4, 68xxx but there offer price was 3, 15, 000 or something i mean such a huge difference i would like to have the copy of the inspection done for the car so that i should come to know what problem is there in my car that they had to come down for 1.55, 000/- such a shameful service and attire for us and moreover i[censored] feel cars are such value u should only quote less then what u would like to offer why u wasting time of the customers.
Complaint marked as Resolved Aug 23, 2016

Complaint Status


[May 23, 2016] CARS24 Services customer support has been notified about the posted complaint.
Verified Support
CARS24 Services Customer Care's response, May 25, 2016
Hi Yogacharya Amit,

The instant online quote is an indicative value based on our in-house algorithm which considers your car to be in near perfect condition with no damages or repair costs associated with it. Our apologies for not meeting your expectations. However, your car's quote depends on the demand for its brand, model and its physical condition. Our quotes are most realistic compared to other websites or dealers. Why we still offer the best price is that we have 10000+ channel partners. If you can sell your car at a better price to a registered dealer/business, you can win Rs.5000 cashback!

Kritika | CARS24.com
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

5000 Cashback is a fake if so give it to the person who complained in this forum " bedantadorshan on Jun 21, 2016" he sold his car for better price at go zoomo.
Cars24 - damn worst service & cheating. I am not making this statement just because I am not greedy & I wanted more price to my Car because I understand the market price concepts. I know the value of my car, also I checked with other local dealers & buyers. Still I wanted to check with Cars24, but these people turned out to be worst showing their true color with money making intention only. They absolutely quoted blind price with some careless attitude like they are least bothered if customer sells it or not. But internally they are worried for customer do not sell to their throw away price quote but they don't show off this to the customer just to keep them more tensed & frustrated. All these are their tricks & gimmicks. So they only target the people who are in need of money, who are in emergency situation, how are in helpless urgent situation. So they can take advantage/benefit of the customers in bad situation & these people can make money out of it. My experience was so worst that they not even responded for an hour after getting in to their Cars24 office (intentionally to build more frustration to me, so that I will sell off my car with tension.. It is the same third rated service at HSR / Banashankari Office, it has never happened to me within 30mins as they specify on their promotions.

Cars24 never give you the quote to match their website quotation. They will quote almost 30-40% lesser to the market value of your vehicle. This strategy is only to attract the customers to reach out to them or go to their office. Once you go to their office, you are trapped, they will do lot of drama as I mentioned on my previous comment, then they will build more tension, frustration, make you wait, waste all your valuable time & get you in to helpless situation so that you will sell off your car to them with frustration.
Website price displays the actual quotation as per the market value listed by other online car traders or dealers, but actually when you take your vehicle to their cars24 office they will stright forward start condemning your vehicle by degrading with their talks to bring it to the lowest price.
I am not posting this comment to blame Cars24, & my only objective is to help my other friends customers to keep out of this agency & try some dealers or other selling online platforms(eg., OLX, Quikr etc., ) to get best out of hit. Please don't fall into the trap & get cheated
Instead don't be in hurry, have some patience & better look for other car traders & online portals to get back the best value for your hard earned investment on your car

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    Cars24 Services - Forged pricing