[Resolved]  Cars24 Services — money held back

Address:

110005

I sold my car - maruti alto lx at your shakti nagar, new delhi branch on 26/5/2018. The amount of rs.15000/ has been held back on the rather strange grounds that the noc given by me bears the authorised signatory's signature on the portion blackened by them on each page. I find it strange as even the cheques attested on the cuttings are regarded as valid instruments.
Here i would like to let you know the fact that actually the noc provided by standard chartered bank mentioned my surname which i never write anywhere in my documents. It was taken by them from my mail id.
The noc sent earlier mentioned my surname and the same was sent wrongly by the bank and when i took up the issue with them, they provided the duplicate after blackening my surname and it bears the attestation of thei authorised signatory.
I have even contacted the bank and i have been told that their auto loan brach was closed few years ago and the data is not available with them.
I informed you customer care on 28/5/18 (Compl. No. 354657) and i was assured that the matter would be resolved and the held back amount would be released.
Kamaljeet
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