[Resolved] Cars24 Services — no inspection, no evaluation as per rule
Na, Delhi, India
NiNinja321 on Jan 18, 2018
I had an appointment with car 24, plot no 24, dwarka, sec 20, near toyota showroom, new delhi-110075 at 1500 hrs. On reaching store i approached company employee and informed him about my appointment. I was called in and i was asked for expected price of my car price. He never did the process which was explained in commercials and website.
There was no technical evaluation of the vehicle as promised by the company's commercials everywhere. It seem that your employee is deciding the price of car on a adhoc basis, by his own without seeing/ without evaluating and just fooling customers on fake promises.
If there was no technical evaluation then it must not be promised in commercials and adhoc evaluation does not give actual price of the car. I have also registered complain with company on phone with complaint number 241168 dated 18 jan 18 but there was is no response.
Pls do the needful.
Complaint marked as Resolved Feb 21, 2018
[Jan 18, 2018] CARS24 Services customer support has been notified about the posted complaint.
Verified SupportCARS24 Services Customer Care's response, Jan 20, 2018
Our sincere apologies for the experience and inconvenience this has caused. We’d kindly request you to share with us your appointment ID so we can share your feedback with our team. This will help us work towards a better experience in future and ensure our customers don’t face such issues again. We appreciate your cooperation & understanding in this regard. Please bear with us.
Arpit | CARS24.com
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