[Resolved]  Cars24 Services — offer not accepted by me but still asking for 5000 as charged

Address:

Kuvempunagar, Mysore, Karnataka

Hi,
I wanted to sell my maruti ertiga car with cars24 they offered me a price of 408000 and i accepted the deal at that price and signed a document and asked the cars 24 representative to write the amount on the same paper which i had signed and he did the same, after a couple of hours the representative form cars 24 called me and said that the offer has been rejected and said will do re bidding and post that process he quoted 403000 for which i haven’t given any consent or signed any documents regarding the new offer later in the evening the agent asked me to send the bank details and the pan card which i did and he also asked me to forward the text message that i received on my mobile which i did as instructed and the agent credited rs 1 first and then rs1000 and then he said the deal is confirmed for 403000 for which i denied and later when i went today to collect my original rc they asked me to pay 6000 ie 1000 token amount and 5000 as cancellation fee i said i am willing to pay the 1001 token amount but will not pay the 5000 charges as i never accepted the offer at all. When i said that the representative rudely responded saying to go to any extent or go legal to get my rc unless this amount of 5000 is paid will not return the rc i have raised a complaint as well with the customer service but still no resolution from the team the complaint id is name - mohammed zakirulla khan ticket number: 244624
Appointment id: [protected]
Team cars24 please get this issue resolved at the earliest it’s a request. Thank you.
Do let me know the procedure to file a consumer complaint and proceed legally with the same. I have submitted a copy of the signed deal which clearly specified the amount for which i have accepted the deal.