Cars24 Services — poor service

Address:

RB 141, RBI Flats,sector 6 RKPuram,New Delhii, New Delhi, Delhi, 110022

[23/08, 20:47] Sengupta Car 24: https://www.cars24.com/buy-used-Hyundai-Grand-i10-2017-cars-New-Delhi-[protected]/
[24/08, 15:10] Sengupta Car 24: Cars numbe
I have purchased this car through Car 24, have made full payment 1on
4.9.19, the car I have purchased, I have brought on the same day, days, first I was told that Rs.8000.00 deposited by me on24th Aigust, in the I was asked again to deposit 4000.00 AS REGIISTRATION FEE FOR GETTING THE CAR TRANSFERRED IN MY NAME, about this I was not told before, , which I protested I was not told anything, on sheer frustration I told to your representative to pl. Give me the papers, for last 5 days, I am being told Doc Boy or I will come myself, but still the car is with me without papers, when I made the payment in one shot, is it a crime on my part?
Is this the Car 24 service, which is being provided to customer? Is this the marketing policy, no I do not believe this, few employees like these are maligning the image of CARS24
MAY I GET A JUSTICE?
I HAVE MADE ATLEAST 30 CALLS SINCE LAST THURSDAY
DAY WHEREAS I recd., only 4 calls, is this a marketing?
I do not what is my fault?
Hirok Chowdhury
Sr. Manager, HR,
PRESS TRUST OF INDIA LTD., (PTI) before, however for the