[Resolved]  Cars24 Services — refund not yet received - 3 months and counting

Address:

Hyderabad, 500062

We had booked a home inspection on 8th July after I read in their blog that they scrap cars and take care of all formalities. The assigned executive called and asked us if we completed all RTO formalities. We said no but your blog mentioned you do all this. He said no and we asked to cancel and get us our refund. He said he will cancel. We called the next day and found out he never informed the company about the home inspection cancellation. They said I will receive a refund in 15 working days. NO REFUND. I called to their customer care, they said 2-3 days. NO REFUND. I called again. They said 1-2 days. NO REFUND. I called again and one call center executive said I will get a refund but do not know when. I was furious. I complained on their consumer complaint cell. They asked for my appointment id. I updated the complaint with the id as I don't have Twitter account. I wrote on their FB page as well asking for refund. NO REACTION. I CALL NUMEROUS TIMES AND THEY ALWAYS SAY THEY WILL ESCALATE THIS ISSUE OR WILL REFUND IN 1-2 DAYS. I asked to speak with their team lead two times and I was told he is not available.Of all numerous calls for mere Rs.299 I yelled at them twice. One executive told me she will personally see to it I receive the amount. Next time I got her, she said as I didn't receive it, I may do as I wish. One executive told me to send an E-mail to your mail id. Sent it. NO RESPONSE. It going to be three months in a few days and still they are not refunding my amount. I called this Saturday and they said I will receive the amount on Monday. Today, i.e, Tuesday evening, I called again and I yelled as I was running out of patience asking them for my money. They are not refunding my money which is a mere Rs.299. Callous attitude of the company. I have respectfully spoken to all executives through numerous calls I made to your call centre over three months. I waited for the given designated time and called. And I yell one time and your executive tell me to be professional. I understand it is the company fault but as a person calling for more than two months repeatedly and seeking a solution...none is forthcoming. No resolution is being given at all. How long do you think a person will wait for their own money?? Do you want the customer to beg for their own money??

Ticket Number: 133518

Appointment ID: [protected].

Everyone says they are raising a new complaint and highlighting this complaint. NO ONE WANTS TO RESOLVE THIS ISSUE.
WILL THIS ISSUE BE RESOLVED OR DO WE HAVE TO TAKE IT UP FURTHER?

I did post this complaint before. As we don't have Twitter, we can't DM you. I have anyway updated the complaint with ticket and appointment id. Yet no resolution to that.