[Resolved]  Cars24 Services — registration card not issued, fake promises

Address:

Bangalore, Karnataka

Hi team,

I have taken the hyundai i10 car from cars24 on may 2019. I have paid them the brokerage fees of inr 3000 for the deal and paid an entire amount of the car inr 213000. As per their commitment that they will do all the necessary needful for getting the car transfer under my name for which they have also charged from me inr 4500.

They committed me that if in case the product is not genuine and found any issues in the documentation of the car selling its their responsibility as they only sell the car having no issues and after checking all the documentation of buyers.

They committed me to provide the rc under my name within 30 days, now its more than 60 days they didnt provided me the rc.

Before the deal they were keep calling me every day 5 times for the deal but as soon as i made the payment they just fooling me around and always route to new person.

They suppose to provide me rc in last month, but on the day when i called them they ask for 10 days more extension which i have given, when called again some manas from their team confirmed me that my rc is ready and will be deliver at my home by june 30, 2019. When i called him to check the status of rc on june 30 he told me to call nandish from their team to check the status, upon calling him he was telling me that their was some documentation issue from the rto as they unable to find the vehicle records which really surprised me, as on one side their one of the team member is telling me that rc is ready and on other side his other team member is telling that their is some issue at rto end.

When i went to their office on july 02, 2019 and spoke with their managers pulkit and tarun they assured me that they will take serious action on their employees on providing false promises to the customer. As when i went to office manas called to one of their team member and said if in case customers comes office mentioned that rc is in courier and will reach in next 2 -3 days.

Pulkit garg and tarun assured me that they will personally handle this issue and will provide me rc by maximum july 10, 2019. I have given them 3 more days buffer time and told them to provide me the rc by maximum july 13, 2019 as if the date crosses beyond that then you need to refund my full amount, which they agree and they assigned nandish to handle my case.

When i called nandish on july 13, 2019 he told me that rc has came and its under printing which he will collect from rto office from monday i. E july 15, 2019 and handover to me on the same day by afternoon 3:00 pm.

When i called him on monday morning around 11:00 am he told me that he is at rto office to collect my rc and will deliver the rc by 3:00 pm.
After which i was continuously calling him, but he didnt answer my phone. Even i was calling him today and dropped many messages but didnt replied.
And then messaged me at night stating that rto unable to find documents of the buyer which will still take 10-12 days.

Today, i am in very bad situation that after paying the full amount of the car i am not an official owner, but if anythings happens who will bear the responsibility. Secondly, i am unable to take my car anywhere outside state as dont have rc. Moreover, i also want to change the ownership under the insurance as well, which can only be possible once rc gets issued under my name.

I am unable to park my vehicle in the office, as company needs vehicle registration card as a security purpose so they can provide me parking sticker.

I request to please help to sort out this matter on priority and help me to get my full money refund from them.

Please find attached documents for your reference.