Cars24 Services — This company name should be fraud24

Address:

Delhi

Hi Guys,

Purchasing an automobile is a major investment, which one should not take lightly. This requires extensive research about every aspect before signing a sales contract. Used cars require a considerable amount of due diligence into the condition of the vehicle, documents, and terms of sale.

This writing is about my search for buying a used car, and how the whole situation ends up in buying a car with misleading documents.

I had bought the Hyundai Verna (petrol) 2013 model from one of the leading used cars dealers, Cars24 on 19th Oct’20. Things were smooth but tiring as well because of all the paperwork and other formalities.

The insurance documents came with the other documents of the car and as per the document, the expiry date for the same is Jul’21. I had made all the payment including the insurance amount and everything was okay.

After a couple of days, the RC got transferred in my name, so I thought o[censored]pdating the existing insurance details with the insurance company. On 7th Nov, I called the insurance company and from there I came to know that Mr Vikas Lal (Owner of the car) has cancelled the insurance on 27th Oct’20. This came as a shocker to me as to how could one possibly cancel the insurance and that too without even intimating the company authorities. However, the status was active on the website of the insurance company but the call with the insurance executive made it very clear that there is no active insurance.

I contacted the agent Mr Bittu, who was involved in the whole process and told him the whole story. He told me that he had never heard of a situation like this. He called up the Cars24 authorities and they were clueless about the whole thing.

I have emailed the concerned authorities of Cars24 who were the part of the whole buying process but I haven't received any assistance from there end. Clearly, this kind of attitude shows that they are not good at building relationships and providing after-sale services to their customers. After the research, I thought that I might have landed up at the right place for buying a used car, but my first experience with Cars24 was really unpleasant.

They don't stand on their commitments.

Think TWICE before doing any business with Cars24.