Cars24 Services — transfer of car sold using cars24 services

I had sold my hyundai i10 car (Reg. No. Dl*c*9540) using cars24 services. Said vehicle was sold on 01 mar 20. All the required documents including original rc, insurance copy and both keys were handed over at the time of sale. Necessary commission was also paid for using cars24 platform. To acknowledge the sale of the vehicle, mail was also received from cars 24 (Token receipt no. [protected]). Documents required to transfer the vehicle were also signed by me and same were collected by cars24 agent to fill suitably for transfer of registration in favour of buyer in least possible time.

2. I had telephonic conversation with the cars24 agent and customer care, time and again, and they re-assured the vehicle would be transferred at the earliest. They also assured there is no problem, process is on from cars24 side and likely to complete soon.

3. It has been almost 4 months but vehicle transfer has not been ensured by cars24. To escalate the matter, i wrote e-mails to cars24 and cars24 direct on numerous occasion; however, no reply or update was received from their end. Time and again i have requested cars24 to atleast provide application number with rto for transfer of registration, but the agent and customer care both failed to provide me the same. I have registered my concerns on cars24 customer care through call. Ticket number is 275366. I was told somebody would get back to me to assist in the query and provide me with status of rto application and transfer.

4. However, nobody called back from cars24 and neither the cars24 agent could confirm me the application number with rto in subsequent calls from my side. There have been no replies to the e-mail sent to cars24 and cars24 direct. The lackadaisical approach and inability of cars24 to address my concern is worrisome as vehicle is being used by a third person and cars24 has failed to fulfill its commitment of transferring the registration at earliest.

5. Even after more than 124 days as on date (Selling date 01 mar 20), cars24 has failed even to provide the application number with rto for the transfer of registration. Lack of interest in addressing/ following complaints raised by consumer is another major concern as the vehicle was handed over to third unknown party by me on the assurance of cars24 to speedily process the transfer.