Cars24 Services — Wrong commitment

Address:	400060
Website:	www.cars24.com

Respected sir,
I visited cars24 on april 17 to inspect my car hyundai xcent. They told me abt there whole process. They told me that we will give u quoting amt after 48hrs as car is t permit. I agreed i gave all the documents to verify they had taken and told me to wait for half hour. This inspection made bymr. Arun at goregaon west centre mumbai opp bata showroom. Contact details is [protected]. After inspection they had returned me all the documents by counting i had taken and just putted in folder and left from the branch and after 5min mr arun called me and asked abt the fitness date whn i chk fitness was nt there they hadmislaced my fitness certificate which was original. I was calling them again and again but they refused that they had given. I went to the branch with my kids and the fitness was stappled with bunch of professional tax receipts.in front i chk the professional tax receipt but fitness was not there. They refused telling me that wht we can do. And after 2days it means whn time period begins to end at that time manager was supposed to tell that we don't have that much buyer to buy t permit cars and ur car met with an accident. Now they r telling me that what we can do. They r playing the game with a person. They losy my certificate so i cant sell my car. If they don't have a buher than why they r promoting that we sell a car 30 in minutes.. They r making a people fool. They gives the appointment and tell to wait for 2days and after a few days they tell sorry. I want my fitness certificate back and want u to take strict action against thisco. I complain in national consumers helpline online complain and if strict action will not be taken than i can go to consumer court consumer forum to make a people cheat and misplacing my original documentc pls resolve my problem asap.
Mr. Imran patel was also not able to give the proper answer. They speak like they r dhirubhai ambani. And we r beggar that we r asking for something from there pocket. This case can go beyond and beyond. I will lodge again complain if my problem does t resolve

Thanks and regards
Shabnam quadri-[protected]